AMLOSE232 - Lead Operations Support Engineer

Job Description

Overview

Job Title – AMLOSE232 - Lead Operations Support Engineer

Client – S&P Global

Office location: Canada, (Need someone from East coast), Onsite

Type: Fulltime with Altimetrik

Description
Candidates need to be strong in Java +AWS: don’t network engineer profiles. Need debugging skills looking at thread dumps / memory leaks / DB slowness etc.

Responsibilities

• L1 & L2 Support: Minimum of 8+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).

Qualifications

• Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools.
• Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management.

Technical Expertise

• Deep understanding of cloud-native application support in AWS.
• Expertise in application monitoring tools (e.g., AWS CloudWatch, Splunk, and Datadog).
• Strong troubleshooting and RCA skills, especially in production environments.
• Familiarity with common troubleshooting methodologies and tools for cloud infrastructure.
• Proficiency in scripting or automation using tools like Python, Bash, YAML, and Terraform is a plus.
• Understanding of Java: Ability to understand, troubleshoot, and diagnose issues in Java-based applications or platforms, especially in a cloud environment.
• Problem-Solving & Troubleshooting: Ability to effectively diagnose and resolve complex technical issues with cloud-based infrastructure and applications.
• Analytical mindset with a strong ability to apply logical problem-solving skills under pressure.

Soft Skills

• Strong leadership and mentoring capabilities.
• Excellent verbal and written communication skills for working with both technical and non-technical stakeholders.
• Attention to detail and a proactive approach to identifying and solving problems.
• A strong sense of ownership and accountability for the stability and reliability of production systems.

Shift Requirement

• This position requires the flexibility to work in rotating shifts to ensure 24/7 support coverage, including nights, weekends, and holidays as required.

Eligibility and Application Steps

If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents: hrsmss@smsoftconsulting.com

Without mandatory documents, we cannot submit a candidate.

• Updated Resume in word format (Mandatory)
• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)
• Visa Status (Mandatory)
• LinkedIn ID (Mandatory)

Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role!

If you have any questions or need further clarification, feel free to call or text at (647) 408-1348.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting