Job Description
Job Overview
As an Assistant Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!
What You Get
- Management training
- Product knowledge
- Employee discounts
- Competitive wages
- Paid benefits
- Pet oriented career-building environment
What You Do
- Customers/Community: ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane Society)
- Manage a team of employees including recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
- Operational Standards/Procedures: ensure that all staff adhere to the standards and procedures set at the corporate operations level
- Administrative activities: coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
- Business Results: coordinate efforts of store staff to achieve targeted results
- Other duties and tasks as required
What You Bring
- Minimum of 2 years customerservice and retail store management experience
- Enthusiasm for learning & growth in pet care industry
- Outgoing and friendly personality with strong customer service skills
- Ability to work as scheduled to meet attendance requirements, including weekends and evenings
- Reliable transportation to and from the store
- Observe and coach employees to provide feedback around sales techniques and excellent customer service
- Capacity for understanding inter-team conflicts and escalating when necessary
- Working knowledge of POS system
- Ability to lift 50 lbs repetitively
- Industry experience an asset
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Retail
Penticton, British Columbia, Canada
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