Bilingual Operations Specialist (FR/EN)

Job Description

Looking for a proactive, organized, and adaptable Operations Specialist to join our team. This isn't a senior role, but it's a vital one, serving as a jack-of-all-trades for our Canadian operations. You'll handle everything from office management to compliance tasks, and you'll become the go-to person for all things related to our business in Canada.

We're looking for someone with an administrative, compliance, or HR background who is great at solving problems and knows how to use resources to find answers. If you are a great communicator with strong attention to detail and a passion for helping others, we want to hear from you. This is an excellent opportunity for someone who wants to take ownership of a new area and grow with the company.

Responsabilites:

• Responsible for a group/region of offices
• Assist in the processing of office supply orders, promotional items, equipment orders, and marketing material requests as needed by the field and talent
• Recurring contractually required drug, health and background screening for talent (post-hire)
• Assist with employment verification letters
• Occasionally assist in client audits and internal processes - audit recurring (annual, monthly, etc) background screens for compliance, auditing for talent completion of any mandated employee trainings, and other compliance as requested.
• Assist with talent travel requests as needed, when contractually required by the client.
• Handle the ordering of any equipment for talent in Canada as required by the client (laptops, credentials and logins, other computer equipment)
• May handle some AP processing
• Provide coverage and back up to other Operations Specialists on the team and cross train tasks throughout the team
• Provide general onsite office support (badging, parking pass set up, occasional event support, office organization, supply orders, and more as needed)
• Provide support for local and onsite Executive Leadership meetings and events as requested Other operations support as needed.

Education:

• Associates Degree or higher preferred

Experience

• 3 -5+ year's related experience or the equivalent combination of education and experience required

Skills required:

• Bilingual in English and French required
• Must be proficient with Google Suite (Gmail, Google Drive, Sheets, Docs) as well as MS Word, Intermediate Excel. Any level of knowledge with Gemini AI is a plus.
• Maintains professionalism on video meetings (Google Meet)
• Strong verbal & written communication skills and can communicate professionally with executives
• Strong attention to detail
• Demonstrate excellent interpersonal and organizational skills
• Has an interest in compliance and local employment mandates and regulations
• Ability to prioritize and multi-task in a fast paced, changing environment
• Has a strong writing ability - can keep up to date with writing process guides and other documentation
• Ability to set goals and meet deadlines
• Exhibits strong time management skills and knows when and how to escalate issues
• Ability to maintain continuous follow up on important tasks and keep communication transparent with team when needed
• Ability to develop and maintain relationships with key business partners by building personal credibility and trust
• Maintains courteous, professional and effective working relationships with employees at all levels of the organization
• Proficient in handling difficult situations and human relations issues with professionalism and respect
• Ability to maintain confidentiality of documents, organization, etc.
• Commitment and adherence to Firm Core Values
• Openly receives feedback
• Acts with a sense of urgency
• Exhibit professional and considerate demeanor and quality listening skills

Why Randstad Digital?

• This is a hybrid position with 50% in-office minimum. More days may be required based on business needs.
• Wellness spending account and an ergonomic reimbursement program to equip your home office
• Randstad has been named one of Canada's Best Workplaces by Great Places to Work for more than 10 consecutive years, and one of the Best Workplaces for Women
• 3 weeks (15 days) of paid vacation during the first 12 months, plus additional care days and corporate holidays
• Work in a dynamic atmosphere, where every day is different and the challenges are varied
• The chance to progress within an authentic, supportive and growing organization
• A collaborative and participative leadership style