Client Service Representative [Hourly]

Job Description

**Job Overview**

Join a team that is building a relationship-oriented bank for the modern world. We are looking for a dedicated Client Service Representative to join our Personal and Business Banking Team. In this role, you will be the face of our branch, using your passion for people and knowledge of financial products to make a meaningful impact on our clients’ lives.

If you are a professional who values trust, teamwork, and accountability, and you want to work in an environment where your ambitions are supported, this opportunity is for you.

**What You Will Do**

As a Client Service Representative, you are the first line of support for our clients as they work toward their financial goals. Working in a fast-paced banking centre, you will:

• **Engage with Clients:** Assist clients with day-to-day banking needs, including transactions and account management. Focus on delivering a meaningful client experience and proactively connect them with the right team members for specialized advice.
• **Solve Problems:** Listen carefully to client concerns, asking the right questions to understand their specific situation. Take ownership of issues to find solutions, collaborating with colleagues when necessary to ensure the best outcome.
• **Champion Technology:** act as a digital expert by sharing your knowledge of our mobile banking applications, helping clients navigate digital tools to manage their banking more efficiently.

**Who You Are**

We are looking for individuals who bring their authentic selves to work. You are:

• **Client-Focused:** You always put the client first, going the extra mile because it is the right thing to do.
• **Goal-Oriented:** You are motivated by accomplishment and strive to deliver your best work to make a difference.
• **A Relationship Builder:** You find meaning in connecting with people, respecting different perspectives, and building a diverse network of partners.
• **A Lifelong Learner:** You have a strong sense of curiosity, a passion for growing your knowledge, and a willingness to learn from the experiences of others.
• **Values-Driven:** You embody our core values of trust, teamwork, and accountability.

**Working Conditions & Requirements**

• **Schedule:** This is a regular position requiring approximately 15 hours per week.
• **Availability:** You must be flexible to work banking centre hours, which may include evenings and weekends.
• **Location Flexibility:** You must be willing to work at multiple banking centres within a reasonable travel distance to ensure consistent client service.
• **On-Site Requirement:** To successfully perform this role, you will be required to work on-site (this is not a remote position).
• **Eligibility:** You must be legally eligible to work in Canada at the specified location(s) and, where applicable, possess a valid work or study permit.

**What We Offer**

We prioritize your goals and strive to offer a career, not just a paycheck. When you join our team, you gain access to:

• **Competitive Compensation:** A competitive salary structure, incentive pay, and an employee share purchase plan.
• **Comprehensive Benefits:** A benefits program, defined benefit pension plan, and banking benefits (subject to plan terms).
• **Wellbeing Support:** Access to wellness programs and "Purpose Day"—a paid day off dedicated to your personal growth and development.
• **Recognition:** Participation in "MomentMakers," our social, points-based recognition program.
• **Innovation:** A collaborative workspace equipped with the technological tools needed to create innovative solutions.

**Hiring Process & Inclusivity**

We are committed to creating an inclusive environment where all team members feel they belong. We welcome applicants with a wide range of abilities and are dedicated to providing an accessible candidate experience.

• **Assessments:** During the recruitment process, you may be asked to complete attribute-based assessments or skills tests (e.g., simulations, coding, or language proficiency).
• **Technology:** We utilize artificial intelligence tools during recruitment to help us learn more about you and your potential contribution to the team.
• **Accommodations:** If you require accommodation during the application or interview process, please contact the careers mailbox directly.

**Desired Skills**

• Client Issue Resolution
• Client Service & Customer Experience (CX)
• Digital Literacy
• Empathy & Interpersonal Communication
• Financial Product Knowledge
• Standards Compliance
• Transaction Services