Commercial Accounts Representative

Job Description

<p><span><b>Who We Are:</b><br /><span>At OPENLANE we make wholesale easy so our customers can be more successful. </span><br /><b>We’re a technology company</b><span> building the world’s most advanced—and <span>uncomplicated—digital</span> marketplace for used vehicles.</span><br /><b>We’re a data company</b><span> helping customers buy and sell smarter with clear, actionable insights they can understand and use.</span><br /><b>And we’re an innovation company</b><span> accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.</span><br /><b>Our Values: </b><br /><b>Driven Waybuilders.</b><span> We pursue challenges that inspire us to build, create, and innovate.</span><br /><b>Relentless Curiosity.</b><span> We seek to understand and improve our customers’ experience.</span><br /><b>Smart Risk-Taking.</b><span> We transform risk into progress through data, experience, and intuition.</span><br /><b>Fearless Ownership.</b><span> We deliver what we promise and learn along the way.</span><br /><b>What We Offer: </b></span></p><ul><li><p><span>Competitive pay</span></p></li><li><p><span><span>Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)</span></span></p></li><li><p><span><span>Immediately vested 401K (US) or RRSP (Canada) with company match</span></span></p></li><li><p><span><span>Paid Vacation, Personal, and Sick Time</span></span></p></li><li><p><span><span>Paid maternity and paternity leave (US)</span></span></p></li><li><p><span><span>Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)</span></span></p></li><li><p><span><span>Robust Employee Assistance Program</span></span></p></li><li><p><span><span>Employer paid Leap into Service Day to volunteer</span></span></p></li><li><p><span><span>Tuition Reimbursement for eligible programs</span></span></p></li><li><p><span><span>Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization</span></span></p></li><li><p><span><span>Company culture of internal promotions, diverse career paths, and meaningful advancement</span></span><br /> </p></li></ul><p><b>We’re Looking For:</b></p><p>We’re looking for a <b>Commercial Accounts Representative </b>with experience in efficiently managing, reporting and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As the Commercial Accounts Representative, you will be crucial in customer inquiries. </p> <p><b>You Are: </b></p><ul><li><p><b>Detail Oriented. </b>Ensure sales vehicles meet account specifications. </p></li><li><p><b>Customer-Focused. </b>Provide prompt, courteous service and resolve customer issues in a friendly manner. </p></li><li><p><b>Adaptable. </b>Demonstrate flexibility in handling changing work environments. </p></li><li><p><b>Proactive.</b> Identify and address areas of concern, involving leadership as necessary. </p></li><li><p><b>Collaborative. </b>Work closely with other teams and stakeholders to identify and address concerns. </p></li></ul> <p><b>You Will:</b></p><ul><li><p>Provide excellent customer service by assisting commercial clients with various procedures and requests in an efficient and timely manner, including through electronic communication channels (ie CMS, RepoHighway, Portal)</p></li><li><p>Ensure customer satisfaction by communicating with customers; <br /> identifying & resolvingissues in a timely manner </p></li><li><p>Coordinate administrative tasks for commercial vehicles, ensuring title management, and/or eBusiness processes are completed in accordance with company procedures</p></li><li><p>Review vehicle status, including pre-sale mechanical or reconditioning work, winterization, de-decaling, are completed in line with SLAs</p></li><li><p>Review vehicle inspection data and ensure necessary declarations, disclosures, lights, and notes are accurate </p></li><li><p>Generate/prepare reports by gathering data from computerized systems (i.E. inventory reports and sales summary) </p></li><li><p>Manually or electronically enter new data in an accurate and timely manner, including vehicle information, registrations and other documents </p></li><li><p>May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems </p></li><li><p>Support National Commercial Account Managers and Representatives with other administrative tasks related to remarketing commercial vehicles</p></li></ul> <p><b>Must Haves:</b></p><ul><li><p>High School diploma or equivalent experience / education</p></li><li><p>1-2 Years’ of related experience in an administrative capacity</p></li><li><p>Tech-savvy, and comfortable using Google Suite </p></li><li><p>Strong customer service and communication skills</p></li><li><p>Excellent organizational skills with high attention to detail</p></li></ul> <p><b>Nice to Haves:</b></p><ul><li><p>Experience with AMS, VTrace, and other OPENLANE systems</p></li><li><p>Bilingual (English/French) is an asset<span> </span></p></li></ul><p><br /><b>Sound like a match? Apply Now - We can't wait to hear from you!</b><br /> </p>