Community Engagement Manager

Job Description

<p>We're building a caring community where seniors can make themselves at home.</p><p><br></p><p>Calgary Heritage Housing (CHH) has been a respected steward of local Alberta government-subsidized seniors housing for nearly four decades. Our focus is on seniors who are capable of independent living. Beyond our role as landlord/property manager of 14 Calgary properties, we strive to enhance our seniors' quality of life and help prolong their ability to live independently. We currently have an immediate opening for a full time position:</p><p><br></p><p><b>Community Engagement Manager</b></p><p><br></p><p>The <b>Community Engagement Manager</b> is responsible for leading our Life Enrichment programs, volunteer engagement, resident ambassador initiatives, and fund development efforts. The Community Engagement Manager will be responsible for developing a detailed plan, and overseeing day-to-day execution in these four key areas, ensuring that our programs deliver impactful and meaningful experiences for our residents.</p><p><br></p><p><b>Key Responsibilities</b></p><p>Life Enrichment Program Development & Management:</p><ul><li>Establish and maintain a written Life Enrichment Program Plan, including definitions and measurement of event and program success, schedule of proactive CHH-led events, tenant-led events, and in-house services. Programs should include:</li><li>Wellness Activities: Provide opportunities for residents to engage in physical activity through low-impact exercises, such as yoga, tai chi, and group walks.</li><li>Educational Programming: In partnership with our Tenant Support team, coordinate speakers and workshops on topics such as cybercrime, nutrition, and health, and creating opportunities for continuous learning.</li><li>Intergenerational Programs: Partner with schools and community groups to bring intergenerational programs that help combat isolation and promote shared experiences.</li><li>Art and Music Activities: Develop creative outlets through music, visual arts, crafts, and hands-on projects that encourage self-expression and provide therapeutic benefits.</li><li>In-house Services: Annual tax clinics, annual vaccination clinics, weekly pantry program, annual social events and activities (Christmas and summer).</li><li>Manage and mentor 1-2 Life Enrichment and/or Volunteer Coordinators, providing support to ensure successful and enriching program delivery, including hands-on execution</li><li>Manage activities or projects arising from successful grant applications</li><li>Promote all Life Enrichment events, whether CHH-driven or tenant-led.</li></ul><p>Volunteer Program Development & Corporate Sponsorships:</p><ul><li>Work closely with community partners to deliver programs and engage residents in meaningful, enjoyable activities.</li><li>Develop, implement and manage a volunteer program that includes both individual and corporate/group and tenant volunteer opportunities.</li><li>Identify ways to best utilize volunteers to support life enrichment programs and build strong volunteer engagement and retention strategies.</li><li>Develop a corporate sponsorship program to enhance life enrichment initiatives, creating mutually beneficial relationships with corporate partners.</li><li>Coordinate volunteer appreciation initiatives and events to recognize their contributions.</li><li>Liaise with Social Clubs within buildings (formal or informal), assist COO in developing consistent Social Club Policy</li></ul><p>Manage Resident Community Ambassador Program:</p><ul><li>Oversee the management of live-in caretakers (Resident Ambassadors), ensuring they contribute positively to the social atmosphere of the buildings.</li><li>Work with Resident Ambassadors to assist with social events, activities, and programs that foster community engagement and create a sense of belonging.</li></ul><p>Donors and Sponsorships:</p><ul><li>Identify and assist with relevant grant applications, with the support and guidance of Communication Consultant</li><li>Lay the groundwork for corporate fundraising events, including identifying potential sponsors and partners.</li></ul><p>Administrative and Reporting Duties</p><ul><li>Work with Life Enrichment coordinators to conduct annual or semi-annual tenant surveys to determine effectiveness of the programs and offerings, track attendance numbers for programs and events and prepare quarterly Board report detailing activities in the buildings.</li><li>Manage annual Life Enrichment budget</li></ul><p><b>Qualifications:</b></p><p>Bachelor's degree in Nonprofit Leadership Management, Education, Gerontology or a related field (or equivalent experience).</p><ul><li>Proven experience in program management, ideally in a senior living or non-profit environment.</li><li>Proven experience in project management of multiple programs, presentations, events and activities in multiple locations.</li><li>Strong understanding of the needs of low-income seniors and a passion for enhancing their quality of life.</li><li>Experience managing volunteers and corporate sponsorships.</li><li>Excellent organizational, verbal and written communication, and interpersonal skills.</li><li>Ability to work collaboratively with staff, residents, volunteers, and community partners.</li><li>Ability to develop and execute strategic plans while also managing day-to-day operations.</li><li>Proficiency in conflict resolution and problem-solving skills.</li><li>Ability to work effectively as part of a team.</li><li>Self-starter with strong prioritization and time management skills.</li><li>Proficiency using technology, including Office 365</li><li>Able to lift 20 lbs.</li><li>Must possess own vehicle, valid driver's license, and insurance.</li></ul><p><br></p><p><b>What We Offer</b></p><ul><li>Competitive salary </li><li>Comprehensive group health benefits upon completion of three months probation</li><li>Annual Health Spending Account</li><li>7% RRSP matching program</li><li>Annual training or education allowance</li></ul><p><br></p><p>At Calgary Heritage Housing, we are committed to fostering an inclusive and supportive environment. We look forward to welcoming a new team member who shares our passion for creating a better quality of life for seniors.</p><p><br></p>