Posted: 4 hours ago
Job Description
We’re Hiring: Customer Service Manager – Anjou Are you a people-focused leader who thrives on delivering outstanding customer experiences?<br>We’re looking for a Customer Service Manager to lead our North American Customer Service team and take our customer experience to the next level. <br>
Lead, coach, and inspire a high-performing team dedicated to providing best-in-class service. <br>
? Oversee daily operations, ensuring our customers receive exceptional support and timely order fulfillment. <br>
? Drive continuous improvement, using technology and data to streamline processes and enhance efficiency. <br>
? Collaborate across departments Sales, Purchasing, and Logistics to ensure customer priorities are always top of mind. <br>
<br>
5+ years of experience in customer service and/or sales <br>
✅ Strong leadership and communication skills in both languages French & English is a must <br>
✅ Experience with ERP systems (Business Central experience is an asset)<br>
✅ A proactive, customer-first mindset and a passion for problem-solving <br>
Location: Montréal (Hybrid/On-site Tuesday, Wednesday & Thursday)<br>
? Reports to: Global Director, Logistics and Customer Service <br>
Nous recrutons : Gestionnaire du service à la clientèle – Anjou <br>
Êtes-vous un leader axé sur les personnes, motivé par l’excellence du service et l’expérience client?<br>
Nous recherchons un·e Gestionnaire du service à la clientèle pour diriger notre équipe nord-américaine et faire passer notre expérience client au niveau supérieur. <br>
Diriger, encadrer et inspirer une équipe performante dédiée à offrir un service de premier ordre. <br>
? Stimuler l’amélioration continue en utilisant la technologie et les données pour optimiser les processus et accroître l’efficacité. <br>
? Plus de 5 ans d’expérience en service à la clientèle et/ou en ventes <br>
✅ Solides compétences en leadership et en communication bilinguisme français et anglais obligatoire <br>
✅ Relevant de : la Directrice mondiale, Logistique et Service à la clientèle
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