Customer Service Specialist

Job Description

<p><strong>LOOKING FOR AN AMAZING CAREER OPPORTUNITY?</strong></p><p><br></p><p><strong>WITH CANADA'S FASTEST GROWING 3PL SERVICE PROVIDER, THERE'S NO LIMIT TO WHERE YOU CAN GO!</strong></p><p><br></p><p>Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!</p><p><br></p><p><strong>KWE IS CURRENTLY HIRING FOR A CUSTOMER SERVICE SPECIALIST</strong></p><p><br></p><p>KWE is currently looking for a Customer Service Specialist who is focused on delivering a world class customer service experience to our valued customers. As a member of our team, you will be responsible for smooth transactions by using KWE's vast worldwide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.</p><p> </p><p><strong>WHY KWE?</strong></p><p><br></p><ul><li>On-going training and development to ensure your success.</li><li>A fast-paced, dynamic, and fun environment with a great team.</li><li>A generous bonus program linked to company & individual success.</li><li>Competitive and equitable compensation packages.</li><li>Dental, Medical, vision, Life, dependent life, and critical illness insurance.</li><li>Employee Assistance Program.</li><li>Paid time off benefits.</li><li>Defined Contribution Pension plan after 2 years with company contribution of 3 percent.</li><li>Immediate RRSP eligibility.</li><li>Flexible work arrangement 4 days onsite, 1 remote.</li></ul><p><br></p><p><strong>REQUIREMENTS</strong></p><p><br></p><ul><li>Formal Academic Training in related field of study from two-year college or technical school; or 2 to four years related experience and/or training; or equivalent combination of education and experience.</li><li>Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. </li><li>Ability to write reports and business correspondences. </li><li>Ability to effectively present information and respond to questions from groups of managers, clients, and customers.</li><li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. </li><li>Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.</li></ul><p> </p><p><strong>DETAILS OF THE JOB</strong></p><p><br></p><ul><li>Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints. Specializing in key assigned/troubled accounts. </li><li>Take the lead in handling of special projects/accounts as assigned, coordinate, and monitor movement of shipments from overseas offices and send pre-alert notices to customers for upcoming shipments.</li><li>Ensure business relationships and services levels are maintained (customers and vendors). Respond to overseas enquiries, and trouble shoot.</li><li>Complete accurate monthly reports as requested by management and customers and support the sales department in negotiating rates and quotes for services.</li><li>Assist the division/department manager in the effective maintenance of the companies ISO Policies. </li><li>Participate in meetings and overall objectives for the terminal.</li><li>Ensure accurate filing system(s) are maintained, update/input details of shipments in system and ensure accuracy for billing. </li><li>Participate in various customer service appreciation events (including meeting, luncheon, etc.) to assist in the retention of current customer base.</li><li>Responsible for the effective maintenance of the companies ISO Policies. </li><li>Comply with all safety policies, practices, and procedures. </li><li>Report all unsafe activities to Management and/or Human Resources.</li><li>Provide back up support and training within department during busy periods, vacations, and unexpected employee absences.</li></ul><p> </p><p><strong>ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW</strong></p><p><br></p><p>KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email .</p><p> </p><p>For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at: </p>