Customer Success Manager

Job Description

Job Description

Job Description

Salary:

Important Info

• Location: Remote in EST
  

Ready to build the future of robotics with us?

Avidbots is growing fast and were looking for a passionate Customer Success Manager to join our team. If youre driven by innovation, excited by cutting-edge technology, and thrive in a collaborative environment, we want to hear from you.

What youll do:

• Lead Customer Onboarding by understanding the goals/success criteria of the customer and ensuring the company (various teams including deployment, tech support, CPG, RA, and field service) deliver an autonomous cleaning solution that hits their goals
• Keep Customers Successful by proactively measuring their usage and account health and if needed working with various teams to deliver a plan to get back on track
• Handle Subscription Renewals and Robot Relocations
• Provide Ongoing Refresher Training on the Avidbots Command Center as needed
• Prepare for and deliver QBRs with clients to go over their usage, successes, challenges and solutions

• Gather and relay customer feedback to the product team, helping inform development priorities and feature enhancements.
  

What were looking for:

• 3+ years of experience in a Sales and/or Customer Success role, preferably in the tech industry
• Ability to build and maintain great relationships with multiple customers
• Experience using Salesforce or a similar CRM
• Strong verbal and written communication skills
• Data Driven and analytical
• Ability to travel when required
  
• Successfully complete pre-employment onboarding requirements that may include criminal/civil background checks

Bonus points if you have:

• Experience identifying renewal or expansion opportunities
  

Why you'll love working here:

• Work with innovative robotics technology thats shaping the future of autonomous cleaning
• Grow alongside a fast-expanding company with exciting career development opportunities
• Collaborate with a global team and be part of a dynamic, diverse, and inclusive workforce
• Access comprehensive benefits including health, dental, and wellness coverage
• Thrive in a collaborative environment where your ideas and contributions truly matter

About Avidbots:

Avidbots is a leader in autonomous cleaning solutions, transforming the way commercial and industrial spaces maintain cleanliness. Our robots, including Neo 2 and Kas, combine advanced navigation and data-driven insights to deliver efficient, sustainable cleaning across industries like retail, airports, and warehouses.

***Applicants must be currently authorized to work in Canada/US for any employer

Diversity & Inclusion at Avidbots:

Avidbots is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We celebrate the unique perspectives that come from our multicultural team, including our roots as a company founded by international students. Our leadership holds the same standards of respect and inclusivity as every team member. We pride ourselves on providing a safe, respectful environment free from discrimination or hate, and we embrace diversity in all its forms whether race, religion, gender, or sexual orientation.

If you require accommodation during the recruitment process, please let us know. Were happy to provide support.