DaaS Senior Consultant

Job Description

**Not just a job, but a career**Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.**About the Team** Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.**Job Purposes:**As a DaaS Senior Consultant (also referred to as Cloud Services Senior Consultant), your expertise will be critical in managing real-time data and cloud applications, with a special focus on Microsoft Azure. Your role will be to utilize your specialized knowledge to address customer challenges and inquiries, proposing effective solutions.Building and maintaining relationships with customers will be a key part of your role, with an emphasis on the technical aspects of our services. You’ll be a bridge between customers and our services, ensuring clear and effective communication.Your responsibilities will include managing cloud platforms and infrastructure, implementing automation, optimizing logging and monitoring, and enhancing the confidentiality, integrity, and availability of our services. Ultimately, your objective is to deliver a smooth and efficient service experience for all our customers. Your role is pivotal in ensuring customer satisfaction and service excellence.## **Key tasks:*** Analyze client operations and business processes to document and propose efficiencies Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.* Propose solutions based to solve problems, improve performance, and reduce costs for the customer. + Identify system data, hardware, or software components required to meet customer needs. + Monitor system operation to detect potential problems.* Design the system architecture, size the systems, help Sales estimate costs, and implement the solution from Blueprint, Configuration, Testing and Training through post-implementation support.* Provide On-Call support.* Provide fault diagnosis, isolation and correction for complex challenges to limit, address and resolve issues promptly.* During service interactions, look for opportunities to bridge internal/external customer needs to additional products/services offered by the organization.* Provide a high degree of technical competency and knowledge to the project in accordance with KBC standards and best practices.* Complete implementation work/tasks for the project as assigned.* Collaborate with the implementation, support and project consultant team in an onshore/offshore model.* Raise issues to Team Lead as appropriate to address quality/scope/schedule.* Discuss and recommend technical developments to improve quality of the applications/portal software and supporting infrastructure to better meet users’ needs.* Identify requests for KBC SME interactions.* Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.# **Responsibilities*** **Innovation Implementation and Pipeline Management** - Develop complex innovations of critical products or services, running pilots and testing through fast-paced project launches, managing project schedules, identifying risks, and communicating to project stakeholders and external partners.* **Project Management** - Manage a portfolio of projects while reporting to senior colleagues.* **Project Planning** - Produce workstream or project plans, ensuring that all activities are identified, are appropriately organized to deliver project objectives, and comply with the organization's project management framework.* **Digital Strategy/Transformational Projects Execution** - Execute and deliver elements of the digital road map, leveraging agile and design-thinking principles to drive sustainable implementation.* **Databases Installation** - Install and test complex databases and associated products to ensure they are suitable for use and meet customer requirements.* **Analysis of "As Is" and "To Be"** - Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.* **Work Scheduling and Allocation** - Develop short- or medium-term work schedules in order to achieve planned commitments. Maintain project hours and resources as needed.* **Operational Compliance** - Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.* **Digital Vision and Strategy** - Support strategy formulation for digital by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements.* **Digital Talent Development** - Develop and design content for training and development programs in digital to fill gaps in established programs; contribute customized training and development programs in digital as requested.* **Performance Management** - Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance.* **Organizational Capability Building** - Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.# **Position Requirements**## **Behavioral Competencies:*** **Drives Results** - Consistently achieves results, even under tough circumstances. For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles.* **Business Insight** - Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.* **Cultivates Innovation** - Creates new and better ways for the organization to be successful. For example, motivates others to find new and better ways to address challenges; provides support and resources for promising ideas. Encourages people to incorporate varied perspectives to strengthen the innovation process.* **Manages Complexity -** Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.* **Collaborates** - Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.* #J-18808-Ljbffr