Data Entry/Customer Service Agent- On-site Winnipeg

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong>Data Entry/Customer Service Agent (English)</strong><br /><strong>Job Type: Full Time </strong><br /><strong>Required Availability: Monday to Friday 7:30 am to 4:30 pm (Some Weekends)</strong><br /><strong>Location: 550 Berry St, Winnipeg, MB </strong><br /><strong>Salary: $17.00 Hourly</strong></p><p><strong>About AnswerNet </strong></p><p>AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more. </p><p><strong>AnswerNet Offers Great Benefits:</strong><br />• Ongoing training and development to ensure your success<br />• Virtual paid training<br />• Paid time off<br />• Comprehensive benefits package (medical, vision and dental)<br />• Employee Assistance Program<br />• RRSP program options<br />• Short and Long-Term Disability options<br />• Internal career advancement opportunities</p><p>The Customer Service Agent - (Data Entry Clerk), is someone who updates and inputs information into the company/client database. The main responsibilities of a Customer Service Agent - (Data Entry Clerk), are data entry, proofreading, donor follow-ups either through email or phone, exporting and importing data into databases, Deposits, and appropriately filing digital documents. You should be diligent and reliable. You should pay attention to detail.</p><p><strong>Key Job Activities:</strong><br />• Sort and collate incoming and outgoing mail. <br />• Weigh mail to determine the correct postage.<br />• Time/date stamp all incoming/outgoing mail.<br />• Help customers complete change of address and mail hold forms, etc.<br />• Maintains database by entering new and updated customer and account information.<br />• Prepares source data for computer entry by compiling and sorting information.<br />• Establishes entry priorities.<br />• Ensuring appropriate turnaround time on all data entry<br />• Monitoring and updating existing data when required<br />• Retrieving data for team members upon request<br />• Utilizes applications effectively to process customer transactions accurately<br />• Maintains a working knowledge of client product, services and promotions<br />• Completes offline donor administrative work such as responding to emails. Follow up with customers via the phone to address missing information.<br />• Use fax and scanning machines.<br />• Client exports and deposits</p><p><strong>Requirements and skills</strong><br />• Experience with mail sorting and postage meter machines is a plus<br />• Good computer skills<br />• Well-organized, with sharp attention to detail<br />• Ability to work under pressure<br />• Strong typing skills; Knowledge of the touch-typing system is strongly preferred<br />• Good command of the English language, both oral and written, and customer service skills<br />• High school degree or equivalent</p></p></p>