Director, Organizational Support and Readiness (2 openings)

Job Description

<p><h3>Overview</h3><p>Director, Organizational Support and Readiness (2 openings) – Permanent, full-time. Reports to the Vice President, Organizational Support and Readiness. This senior leadership role leads staff, support systems, and special program requirements for the provincial EHS system, including EHS/EMC physical resources, procurement, materials management, business continuity, and EHS special programs.</p><h3>Responsibilities</h3><ul><li>Lead development, implementation, maintenance, and service direction for all aspects relating to EHS/EMC physical resources, procurement, materials management, fleet management, facilities management, and business continuity.</li><li>Build and maintain positive relationships with external partners such as EHS/DHW, Tri-Star Industries, facility landlords, and other healthcare system partners; collaborate with EMC divisions and departments.</li><li>Lead departmental budgeting with budget maintenance, forecasting, monitoring of fiscal responsibilities, Corporate Visa monitoring and compliance, in conjunction with the Vice President.</li><li>Communicate company philosophy and policy; solicit feedback to align goals across the organization; grow department business and operational functions.</li><li>Participate in safety initiatives to foster a culture focused on patient safety and a safe workplace.</li><li>Share duties between two Directors: one focused on Fleet, the other on Facilities and Logistics.</li></ul><h3>Fleet Responsibilities</h3><ul><li>Oversee development and management of EMC Fleet policies and procedures; educate fleet staff on HR processes and policies.</li><li>Provide oversight to Fleet Manager and liaise with Tri-Star Industries; maintain relationships with EHS system vehicle manufacturer.</li><li>Oversee coordination of EHS/EMC Fleet Management and Contract Management Committees; manage the EHS vehicle quality assurance program with Tri-Star Industries.</li><li>Manage Tri-Star Industries COE inventory for EHS; oversee vehicle collisions documentation and repairs; ensure readiness of fleet spares.</li><li>Ensure fleet vehicles are repaired and stocked per EMC and EHS Fleet Policy; lead fleet efficiency initiatives with Corporate Procurement and Finance.</li><li>Develop in-house fleet QA audit program; oversee direct reports’ performance and safety culture initiatives.</li></ul><h3>Procurement / Asset Management</h3><ul><li>Oversee Logistics Department performance, staff development, and service direction; ensure customer/patient service priorities and effective resource decisions.</li><li>Provide leadership to Manager, Logistics & Materials Management; manage site visits, coaching, discipline, EFAP, OHS, Wellness, payroll, and performance management.</li><li>Lead provincial procurement, inventory, facilities leasing/maintenance, equipment standards; monitor ~$4M budget and asset management.</li><li>Ensure procurement and inventory processes meet contract requirements; oversee reports to Vice President.</li></ul><h3>Facility Management</h3><ul><li>Lead EMC Facilities oversight with VP, including leases, renewals, new facilities, maintenance, and reporting.</li><li>Monitor facility management decisions affecting cost control and efficiency; maintain readiness of system stations; promote energy efficiency.</li></ul><h3>External and Other Responsibilities</h3><ul><li>Maintain relationships with Health Authorities and government departments; coordinate disaster and business continuity planning with Medavie EMS; communicate with external agencies.</li><li>Engage in public/community outreach with stakeholders; participate in provincial EMO planning committees as needed.</li><li>Drive attraction, retention, and engagement strategies for Organizational Support and Readiness; monitor team services, processes, and financial management; develop strategic business plans.</li></ul><h3>Qualifications and Requirements</h3><p>Education / Experience:</p><ul><li>Minimum seven years in Emergency Medical Services (EMS) or equivalent health administration field.</li><li>Minimum five years in progressively responsible supervisory/managerial roles related to process improvement, strategic planning, data gathering, outcome evaluation, project management, coaching, or mentoring.</li><li>Post-secondary education in business or health administration is an asset or equivalent experience.</li><li>Valid Nova Scotia Class 5 driver’s license in good standing.</li><li>Strong understanding of ambulance industry and business functions including EMS operations, fleet, facilities, HR, finance, inventory control, and CQI; budgeting experience required.</li><li>Knowledge of Canadian health and emergency management models, legislation, and public safety programs; experience with strategic planning and customer service excellence is an asset.</li><li>Ability to champion quality initiatives across organizations; strong budgeting experience required.</li></ul><h3>Knowledge & Skills</h3><ul><li>Understanding of ambulance industry and related business functions; EMS management, IT, finance, HR considered assets.</li><li>Strong leadership, team building, and staff engagement skills; professional image and work ethic.</li><li>Experience in quality initiatives, stakeholder collaboration, and external partnerships.</li><li>Excellent verbal, written, and presentation skills; strong consultative ability.</li><li>Self-starter with sound decision-making and problem-solving; ability to manage multiple projects.</li><li>Strong computer skills with MS Office; ability to generate reports and dashboards for performance monitoring.</li><li>High customer service standards and ability to negotiate and resolve disputes; discretionary judgment aligned with organizational goals.</li></ul><h3>Physical Requirements</h3><p>The role may require sitting, standing, walking, lifting, and carrying light objects; long periods at a desk. Reading, data input, report writing, and use of office equipment. Moderate office noise levels.</p><h3>Diversity, Equity, and Inclusion</h3><p>Our goal is a diverse workforce representative of the citizens we serve. We are committed to building an inclusive team representing varied backgrounds, cultures, races, perspectives, and skills. Applications encouraged from women, Indigenous persons, African Canadians, other racialized groups, persons with disabilities, and individuals of all sexual orientations and gender identities. Candidates may voluntarily self-identify.</p></p>
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