Dispatcher - Fastfrate Group (Edmonton)

Job Description

<p> Fastfrate is looking for an experienced Dispatcher to join our team!</p> <p>The Driver Coordinator (<strong>Afternoon 12:00pm - 8:30pm, Monday - Friday</strong>) is the main point of contact between the backbone of the transportation industry (our AZ Drivers) and the organization. This role is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments (i.e. Customer Service, Breakdown, Customs) are aware of any updates. Position represents the company in a positive image with employees, customers and the community always performing in a safe and ethical manner to achieve financial success. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations. The candidate will have industry experience, preferably within a unionized environment.</p> <p><strong>The Opportunity</strong></p> <p>We are currently hiring a <strong>Dispatcher</strong> to join our <strong>Operations Team in Edmonton</strong>, Ontario for an afternoon shift, 3:0 This is a great opportunity for someone who's not afraid to roll up their sleeves and do what needs to be done to make a significant contribution in positioning a forward-thinking company to the next level of achievement. </p> <p><strong>Primary Responsibilities</strong></p> <ul> <li>Communicate dispatch information to Drivers</li> <li>Monitor and respond to driver's satellite messages</li> <li>Participate in and support driver retention initiatives</li> <li>Collaborate with Customer Service and Planning teams to efficiently solve problems</li> <li>Maintain fair and equitable distribution of work</li> <li>Monitor driver performance and miles</li> <li>Coach driver's regarding customs, hazmat, hours of service, policy, regulations, satellites</li> <li>Develop solutions for any driver inquiries</li> <li>Update customer websites</li> <li>Communicate & problem solve with customers as required</li> <li>Other duties as assigned</li> </ul> <p><strong>Desired Qualifications and Attributes</strong></p> <ul> <li>Minimum of 2 years truckload dispatch experience is an asset</li> <li>Must have a minimum of 1 year of Customer Service experience</li> <li>Working knowledge of the North American transportation industry</li> <li>ACE and Customs/border crossing experience an asset</li> <li>Keen interest in building relationships with your team of drivers and co-workers</li> <li>Desire to urgently resolve incidents that occur while driver is delivering their load</li> <li>Exhibits a conscious effort to understand the causes instead of just the effects of a situation</li> <li>Completes daily tasks autonomously, but enjoys collaborating with others when solving problems</li> <li>Meticulous attention to detail</li> <li>Good communications skills (written and verbal)</li> <li>Intermediate level computer skills and proficient keyboarding</li> </ul> <p></p>