Duty Officer- Toronto

Job Description

<p> As part of the management of its activity within Toronto airport , Royal Air Maroc is recruiting a duty officer who will be in charge of assisting the stopover chief in the management of the stopover , customer assistance and punctuality and security of all the operations of Royal Air Maroc. <p></p><p><b> Key Responsibilities : </b></p><ul><li> Supervision of services provided to Royal Air Maroc customers in all stages of the passengers circuit and ensure their compliance with RAM quality standards. </li><li> Supervision of assistance organizations and control of services. </li><li> Coordination of the care of passengers in the event of irregularity ( transport , accommodation, etc.). </li><li> Representation of Royal Air Maroc with local authorities and various stakeholders at the stopover. </li><li> Coordination with the operations control center (CCO) and other operational entities ( hotline, hub, etc.)</li><li> Reporting of the stopover activity and reassembled passenger complaints for treatment with the entities concerned. </li><li> Participation in the influence of the brand image of Royal Air Maroc. </li></ul><p></p><p><b> Profil sought : </b></p><ul><li> Training Bac+3 or more in the fields of management , operations, tourism or any other specialty that has given you access to experience in the fiel dot air transport . </li><li> You must justify an experience of minimum 5 years in an airline or at a handler as Duty Officer , supervisors or stopover coordinator Control process, handling operations and regulations relating to dangerous goods . </li><li> You are agile , dynamic and (women /men) in the field with a very large capacity for learning. </li><li> The mastery of English and French in writing and orally is compulsory for holding the post </li></ul>