Experienced Bicycle Mechanic

Job Description

<h3>Job Description</h3><p>Job Description<p><p>Scooteretti strives to be the very best retailer of electric bicycles and accessories in Canada. We’re looking for a dynamic and mature individual who is passionate about delivering excellence in everything they do. If you are creative, energetic, and possess a positive customer mindset, we want to hear from you!</p><p><strong>Position Overview</strong></p><p>As a Bicycle Mechanic at Scooteretti, you’ll be an integral part of our service department, ensuring that every customer’s bike is safe, functional, and ready for the road or trail. With a strong focus on electric bicycles, this role offers an opportunity to grow your skills while working in a supportive and innovative environment.</p><p>At Scooteretti, our mechanics are trained eBike Experts who possess an in-depth understanding of advanced eBike technologies. We are committed to training and supporting new team members to achieve this expert level.</p><p><strong>Service Department Responsibilities</strong></p><ul><li><p>Assemble new bikes to showroom standards, perform tune-ups, and repair customer bikes to meet and exceed company safety and quality expectations.</p></li><li><p>Diagnose and repair electrical and mechanical issues on electric bikes.</p></li><li><p>Participate in the packing and shipping of online bike sales.</p></li><li><p>Maintain a spotless, well organized, and efficient workspace, adhering to health and safety regulations.</p></li><li><p>Manage and organize the inventory of spare parts, ensuring everything is stocked and accounted for.</p></li><li><p>Update customer records and service tickets in the POS system.</p></li><li><p>Participate in offsite logistics as required.</p></li></ul><p><strong>Customer Service Responsibilities</strong></p><ul><li><p>Ensure all customer service standards are met, delivering exceptional experiences.</p></li><li><p>Clearly explain bike repair or tune-up needs to customers and recommend appropriate solutions.</p></li><li><p>Collaborate with customers to understand their concerns and accurately diagnose issues.</p></li><li><p>Handle customer concerns professionally and resolve them effectively.</p></li><li><p>Assist with phone inquiries and direct customers to the appropriate team member when necessary.</p></li><li><p>Support the sales team by assisting customers on the sales floor when needed.</p></li><li><p>Process sales, returns, and exchanges using the company’s POS and online systems.</p></li></ul><p><strong>Qualifications</strong></p><ul><li><p>Minimum of 1 year of experience in bicycle repair and assembly.</p></li><li><p>Familiarity with electric bicycles and/or a willingness to learn eBike systems (e.g., Bosch, Shimano, Yamaha).</p></li><li><p>Exceptional communication and interpersonal skills; French language is a plus.</p></li><li><p>Ability to work in a fast-paced setting, managing multiple tasks efficiently.</p></li><li><p>Strong time management and problem-solving skills.</p></li><li><p>Ability to work independently while contributing positively to the team environment.</p></li></ul><p><strong>What We Offer</strong></p><ul><li><p><strong>Above Industry Wages and Compensation:</strong> We reward hard work and expertise.</p></li><li><p><strong>Premium Benefits Package:</strong> Comprehensive health and wellness coverage.</p></li><li><p><strong>State-of-the-Art Workspace:</strong> A clean, organized, and modern workshop designed for efficiency.</p></li><li><p><strong>Training and Development: </strong>Learn from our trained eBike Experts and gain hands-on experience with the latest eBike systems. We are committed to helping you become an expert in the field.</p></li><li><p><strong>Positive Work Environment: </strong>A collaborative and inclusive culture where your contributions matter.</p></li><li><p><strong>Staff Discounts: </strong>On bikes, parts, and accessories.</p></li></ul><p><strong>Your ability to adapt to various situations, challenges, and duties will be crucial to your success in this role.</strong></p><p>Scooteretti is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p><strong>To Apply:</strong><br />If you’re ready to join a team that is passionate about bikes and customer service, please send your resume and a brief cover letter with your experience. Please note that only those who meet the qualifications will be contacted for an interview.</p></p>Company Description<p>Scooteretti is one of Canada’s leading premium electric bike retailers, proudly based in the Ottawa–Gatineau region and serving customers nationwide. Since 2010, we’ve specialized exclusively in Bosch-powered e-bikes from world-class European brands such as Riese & Müller, Gazelle, Cube, Moustache, Tern, Urban Arrow and more.<br><br>Our mission is simple: to inspire more Canadians to ride by offering safe, reliable, and innovative e-bikes backed by exceptional customer service and lifetime support. With a passionate team of cycling enthusiasts, we focus on creating outstanding in-store and online experiences, from expert guidance to professional after-sales care.<br><br>As we continue to grow, including the opening of our new flagship location at Ottawa Train Yards in 2026, we’re looking for motivated, customer-focused individuals who share our passion for cycling, sustainability, and community.</p></p><h3>Company Description</h3><p>Scooteretti is one of Canada’s leading premium electric bike retailers, proudly based in the Ottawa–Gatineau region and serving customers nationwide. Since 2010, we’ve specialized exclusively in Bosch-powered e-bikes from world-class European brands such as Riese & Müller, Gazelle, Cube, Moustache, Tern, Urban Arrow and more.\r\n\r\nOur mission is simple: to inspire more Canadians to ride by offering safe, reliable, and innovative e-bikes backed by exceptional customer service and lifetime support. With a passionate team of cycling enthusiasts, we focus on creating outstanding in-store and online experiences, from expert guidance to professional after-sales care.\r\n\r\nAs we continue to grow, including the opening of our new flagship location at Ottawa Train Yards in 2026, we’re looking for motivated, customer-focused individuals who share our passion for cycling, sustainability, and community.</p>