General Manager

Job Description

<p><h3>Overview</h3><p>Join to apply for the <b>General Manager</b> role at <b>Accent Inns</b>. Accent Inns Inc. is a BC-based hospitality company that leads with a people-first culture focused on staff happiness. We operate two hotel chains: Accent Inns and Hotel Zed, plus ROAR, a live-fire restaurant in Tofino, BC. We are seeking a <b>General Manager</b> to join our Richmond team and drive the business forward in the long term. This role reports to the Regional Manager and is the primary source of inspirational leadership for our team and guests at the Richmond location.</p><p>You will take ownership of the entire hotel operation and collaborate with your Regional Manager, HR Business Partner, and Assistant Manager to create enriching day-to-day experiences for your team and guests.</p>
<h3>Key Information</h3><p><b>Location:</b> Richmond, BC</p><p><b>Salary:</b> $80,000 – $100,000 annually</p>
<h3>What the Role Is Quacked Up to Be</h3><p>The General Manager is the hotel’s primary source of inspirational leadership. Supported by the Rebel Base (head office), you will manage the entire hotel operation, enhance day-to-day guest and employee experiences, and drive ongoing profitability by collaborating with internal experts.</p><p>The General Manager embodies our core values: Be Real, Have Fun, Make Everything Better, and Have Each Other’s Backs.</p>
<h3>In Your First 3 Months</h3><ul><li>Work with your Regional Manager to learn the Richmond property, its team, and current challenges and successes.</li><li>Meet the Finance team to learn budget tracking and management for Richmond.</li><li>Meet every team member 1-on-1 to learn about them and share your background.</li><li>Take ownership of day-to-day scheduling and hotel management.</li><li>Review processes and develop a plan with stakeholders to address opportunities identified.</li><li>Meet with HR Business Partner to discuss performance management, leadership, and HR procedures.</li><li>Begin championing the Pickle Program (internal recognition) with the team.</li><li>Take over recruitment for the hotel and learn the hiring/interview process.</li><li>Become expert in daily review of revenue and labor reports to maximize profitability.</li></ul>
<h3>In Your First 12 Months</h3><ul><li>Review financial information and identify cost-savings opportunities.</li><li>Identify key team members for Emerging Leaders program.</li><li>Take complete ownership of recruitment for the hotel.</li><li>Develop progression and development plans for key team members.</li><li>Build trusting relationships across departments and with fellow GMs.</li><li>Champion the internal recognition program and increase program awards.</li><li>Collaborate with Sales to secure VIP and Group bookings and drive repeat business.</li><li>Ensure health and safety procedures are followed and promoted.</li><li>Provide ongoing training, coaching, and development for team members.</li><li>Organize events that foster inclusion and FUN, participate in community events.</li><li>Conduct property walks and room checks to maintain high cleanliness and condition standards.</li><li>Develop a strategic hotel plan aligned with organizational goals focusing on revenue and people development.</li><li>Partner with Sales for seamless VIP and Group bookings and customer loyalty.</li><li>Review labor budgeting and forecasting to balance service and profitability.</li><li>Work with HR Partner on compensation cycles and performance planning.</li><li>Implement and champion updated policies from Operations and P&C teams and share feedback from the team.</li></ul>
<h3>Application Process</h3><p><b>Application:</b> We review and respond to all applications.</p><p><b>First Interview (45 min):</b> With Laura Miles, HR Business Partner, to discuss your experience and the role.</p><p><b>Second Interview (60 min):</b> With Catinka Dekker and Julie Pullen to discuss technical hotel operations, financials, and team development.</p><p><b>Final Interview (60 min):</b> With Chris Baddeley (VP of Operations) and Noah Warder (VP of People & Culture) to discuss management style, strategic input, and partnership with Operations and P&C teams.</p><p><b>Offer:</b> We celebrate joining our crew of Ducks ’n Rebels!</p>
<p><b>Note:</b> If this role seems like a fit but you don’t meet every requirement, we encourage you to apply.</p>
<h3>Seniority level</h3><ul><li>Director</li></ul><h3>Employment type</h3><ul><li>Full-time</li></ul><h3>Job function</h3><ul><li>Management and Manufacturing</li></ul><h3>Industries</h3><ul><li>Hospitality</li></ul></p>
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