Home Support Worker

Job Description

Job Description

Job Description

JOIN OUR AWARD-WINNING TEAM!

HOME SUPPORT WORKER (Waterloo| Kitchener | Cambridge | Surrounding Areas)

• Permanent Part-time:  24 to 34 Hours per Week (or more)
• $22.00 per Hour (Plus Full Benefits upon completion of Probation Period)

At Community Support Connections, we wake up each morning energized about the difference we make in the lives of our clients - people who could be your parents, grandparents, friends, or neighbours. Working with hundreds of amazing volunteers, donors, and community partners, we provide a wide range of community supports for older adults and people with different abilities.  We help our clients to live at home with dignity, independence and improved quality of life – something we all deserve. We are constantly innovating; looking for better ways to provide the best care and supports possible.  

Passion and commitment permeate everything we do. Driven by our values, we treat our clients, volunteers, donors, and each other, with dignity and respect. We are committed to cultivating a diverse workforce and welcome candidates from different backgrounds and all life experiences. We believe the best way to serve our people is to create an environment and culture that empowers our staff to be as productive and happy as possible.

In recognition of our commitment to client care, service excellence and industry leadership, we were recently voted a READERS' CHOICE AWARDS Diamond Winner for:

Best Cleaning Service
Best Maid | Cleaning Service
Best Grocery Pick-Up Service
Best Seniors Service
Best Non-Profit Agency | Foundation

The Role:  The Regional Home Support Worker contributes to the mission of Community Support Connections by supporting assigned clients with their activities of daily living. This involves visiting clients in their homes and assisting them with instrumental activities of daily living such as light home cleaning, laundry work, minor meal preparation, or grocery shopping. The Regional Home Support Worker typically works independently, maintaining client privacy and confidentiality while being understanding and caring with each client’s unique needs. Check out our Video at:  https://www.youtube.com/watch?v=unmejecXNDc

Key Responsibilities
Community Support Connections screens all our Home Support Worker candidates through reference and police checks, and then matches them with eligible clients who need assistance with:

• Vacuuming, sweeping, dusting, mopping
• Washing dishes, cleaning the kitchen, wiping out fridges and microwaves
• Cleaning and restocking the bathroom
• Taking out trash/recycling
• Wiping down/sanitizing surfaces, doors, handrails, window frames, light switches, door handles
• Laundry and changing bed linens
• Light meal prep (i.e. making sandwiches or reheating cold or frozen food)
• Light grocery shopping and putting away purchased items
• Other homemaking duties as required

• Keeps appointment times and informs clients if running late
• Receives clear communication from client on expectations and agreed upon tasks before beginning work
• Prioritizes most urgent tasks on the list, and does others as time allows
• Notices and reports changes in client behaviors or circumstances
• Collects payments from clients

• 1-year related work experience or equivalent combination of education and experience preferred
• Current Emergency First Aid/CPR A Certificate (or be willing to acquire by time of employment)
• Valid Driver’s License (required) 
• Daily access to a safe, licensed, reliable and insured vehicle for business related travel (required) 
• Successful candidates must also provide a recent Vulnerable Sector Police Check (VSPC) and 3 Personal References (noting full name, relationship, email address and phone number) prior to being matched with clients in this program.  

• Have excellent time management and organizational skills
• Have excellent communication and active listening skills
• Will work independently, but seek advice when required
• Have the ability to take and give verbal and written direction and follow through to completion of task
• Respect privacy, confidentiality and responsibly handle any personal health information
• Be dependable, responsive, and trustworthy
• Be compassionate and caring
• Set and maintain clear boundaries
• Notice and immediately report any client concerns, falls, incidents/injuries/accidents/complaints, workplace hazards or any unauthorized access to client homes

• Flexible working hours 
• Must be available five days per week
• Ability to travel to individual client homes within the Waterloo Region
• May be exposed to household cleaners, pets, smoke, temperature fluctuations and occasional stair climbing

Application Information
Please submit resume and cover letter highlighting the unique attributes you bring to the position by 12 Noon on Friday, September 12, 2025.  Please also complete our Online Application ensuring you provide complete details regarding your access to transportation, specific availability, personal references, employment/volunteer experiences, etc.  NOTE:  Only candidates that qualify for an Interview shall be contacted directly.  Thank you for your consideration.

Individuals from equity-seeking groups are encouraged to apply.

We are happy to accommodate the needs of qualified candidates in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).  If you are contacted for an interview and anticipate needing accommodations for any part of the recruitment process, please let us know in advance how best to meet your needs 

Please check out communitysupportconnections.org to learn more about our programs and services! You can also find us on Facebook, Twitter and LinkedIn!

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