Manager of Collections & Credit

Job Description

<h3>Job Description</h3><p>Job Description<p><p>This position is primarily on site 5 days per week</p><p></p><p><p>Responsibilities</p><p></p><p>Lead and manage the collections process for all customer accounts across service and new installation projects.</p><p>Monitor and analyze aging reports to reduce DSO (Days Sales Outstanding) and drive collection efficiency.</p><p>Conduct credit risk assessments and evaluate customer financial stability to inform credit decisions.</p><p>Review, approve, and sign off on Credit Notes and Bad Debt Write-Offs in accordance with company policies and accounting standards.</p><p>Interpret and enforce customer contract terms and conditions, including deposit & milestone billing, progress payments, retention/holdback clauses, and change orders.</p><p>Collaborate with the legal team and project managers to address billing disputes, contract non-compliance, and delayed payments.</p><p>Build and maintain strong relationships with clients to ensure effective communication and timely payment.</p><p>Coordinate with internal departments (e.g., sales, operations, project management) to resolve billing discrepancies.</p><p>Ensure accurate documentation of all collection activities and maintain audit-ready records.</p><p>Develop and implement process improvements for collections and receivables management.</p><p>Provide regular reporting on collections status, risk accounts, and key performance metrics to senior leadership.</p><p>Manage and mentor collections staff, providing guidance, training, and support.</p><p></p><p>Requirements</p><p></p><p>Degree in Finance, Accounting, Business Administration, or a related field.</p><p>7+ years of experience in collections, with at least 3+ years in a supervisory or managerial role.</p><p>Strong understanding of <span >construction/service</span> and manufacturing industry contract terms, including <span >holdback/retention,</span> lien waivers, and billing cycles.</p><p>Excellent negotiation, communication, and interpersonal skills.</p><p>Experience and optimizing collection systems, exposer to large ERP systems or GetPaid is highly preferrred.</p><p>Ability to manage multiple priorities and work effectively in a deadline-driven environment.</p><p>Strong analytical and problem-solving abilities.</p></p></p></p>