Quality Assurance & Testing Lead

Job Description

<h3>Job Description</h3><p>Job Description<p><strong>Role: <strong>Quality Assurance & Testing Lead</strong></strong><br /><strong>Location:</strong><strong> </strong>100 Queens Quay East, 9th Floor, Toronto, Ontario M5E 0C7<br /> <p><strong>Work Requirements</strong></p><ul><li>5 days per week onsite </li></ul> <p><strong>Additional Requirement</strong></p><ul><li>Submission of a cover letter and resume outlining relevant QA and testing planning and execution experience, including examples where possible around challenges around testing in large transformations</li></ul> <p><strong>Qualifications & Requirements</strong></p><ul><li>10+ years of experience in Quality Assurance and Testing leadership within large-scale ERP or digital transformation programs.</li><li>Proven experience designing and executing enterprise-level test strategies for complex, integrated solutions.</li><li>Proven experience creating resource capacity and test execution plans for UAT.</li><li>Strong knowledge of ERP testing best practices, including SAP, Oracle, Microsoft Dynamics, or similar platforms.</li><li>Expertise across multiple testing phases—unit, SIT, performance, regression, end to end and user acceptance.</li><li>Proven experience in coaching quality teams on defect management and reporting.</li><li>Hands-on experience with test management and defect tracking tools (e.g., Jira, Tricentis Tosca, Load Runner or similar).</li><li>Demonstrated ability to lead large cross-functional teams and coordinate with multiple vendors and business units.</li><li>Exceptional communication and stakeholder management skills, with experience reporting to Program and Executive Leadership.</li><li>Advanced proficiency in Microsoft Project and Excel for test schedule and metrics tracking.</li><li>Strong analytical and problem-solving skills with a focus on continuous improvement and quality excellence</li></ul>PLAN<ol><li>Leading/managing a business transformation team in testing, planning whole cycles (all types, not just automation but also functional etc)</li><li>Orchestrates test cycles in a release (won&#39;t be doing actual testing)</li><li>Candidates must be able to showcase experience in interview not just give definitions</li><li>Ensure governance structure</li><li>Doesn&#39;t just give out orders</li><li>Needs to be assertive, strong and stand up, must be able to articulate why a cycle needs to be the way it is</li><li>Drive their own team and whole process</li><li>Don&#39;t need SAP specifically</li><li>Retail industry is important</li><li>Drive to a plan</li></ol> <p><strong>Key Responsibilities</strong></p><ul><li>Test Strategy & Governance:<ul><li>Develop and own in collaboration with the lead from the business transformation partner an end-to-end test strategy for the program, including scope definition, methodology, test phases, entry/exit criteria, and governance processes aligned with program delivery standards.</li></ul></li><li>Test Planning & Coordination:<ul><li>Establish and manage a master testing plan across all workstreams (functional, technical, integration, performance, and user acceptance) for each release.</li><li>Create and manage testing schedules, resource plans and communications for each testing cycle.</li><li>Ensure test cycles are aligned to release timelines and program milestones.</li></ul></li><li>Testing Execution Oversight:<ul><li>Oversee and coordinate all testing activities including SIT (System Integration Testing), Automation Testing, End to End Testing, UAT (User Acceptance Testing), Regression Testing, and Performance Testing.</li><li>Ensure timely execution and defect resolution.</li></ul></li><li>Defect & Quality Management:<ul><li>Implement and enforce defect management processes and tools to track, triage, prioritize, and resolve defects.</li><li>Provide transparency to leadership through clear reporting on defect trends, root causes, and quality metrics.</li></ul></li><li>Environment & Data Readiness:<ul><li>Partner with Technical and Data teams to ensure test environments, data sets, and test scripts are available, validated, and refreshed for each testing cycle.</li></ul></li><li>Testing Resource Management:<ul><li>Create capacity plans for testing by release.</li><li>Manage and Coach Testing Leads and Testing Resources</li><li>Collaborate with the Business and IT Functional Leads to manage their business and IT testers during UAT.</li></ul></li><li>Vendor & Partner Coordination:<ul><li>Lead collaboration across internal teams, system integrators, and third-party vendors to ensure testing activities are synchronized and quality standards are consistently applied.</li></ul></li><li>Business Readiness & UAT Enablement:<ul><li>Support the transformation partner and business teams in scoping, creating, and selecting test cases, preparing test data, and executing UAT.</li><li>Ensure business users are ready, engaged, and confident in the solution and testing tools and processes prior to test execution.</li></ul></li><li>Risk, Issue & Dependency (RAID) Management:<ul><li>Proactively identify quality risks, manage test-related dependencies, and ensure early issue escalation with mitigation plans to maintain testing integrity.</li></ul></li><li>Metrics & Reporting:<ul><li>Deliver structured test progress reports, defect dashboards, and quality KPIs to Program Leadership and Steering Committees to support test cycle Entry/Exit decision-making.</li></ul></li><li>Continuous Improvement:<ul><li>Drive improvements in test automation, defect prevention, and process maturity across releases and workstreams.</li></ul></li></ul><br /></p></p>