Retail Operations Supervisor

Job Description

<p><p>Join to apply for the <b>Retail Operations Supervisor</b> role at <b>Staples Canada</b></p><p>As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.</p><h3>Responsibilities</h3><ul><li>Customer Engagement: Model and coach our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.</li><li>Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, including the sales floor being customer-ready every day, visual merchandising, promotional setups and signage. Supervise backroom tasks and provide regular reports on stock levels and sales trends related to operational excellence.</li><li>Training and Development: Support training, development, and coaching of associates. Play a role in performance conversations and coaching for a high-performance, sales-focused culture.</li><li>Communication: Facilitate clear and timely communication for associates, lead meetings, and ensure smooth operations by addressing issues promptly.</li><li>Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.</li><li>Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting, ensuring accurate and consistent cash office management.</li></ul><h3>Qualifications</h3><ul><li>3+ years of prior customer service experience in retail is required.</li><li>1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.</li><li>Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.</li><li>Strength and keen eye for visual merchandising.</li></ul><h3>Benefits</h3><ul><li>Associate discount</li><li>Health and Dental benefits</li><li>RRSP/DPSP</li><li>Performance bonuses</li><li>Learning & Development programs</li><li>And more...</li></ul><h3>About Us</h3><p>Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.</p><h3>About the Team</h3><p>At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.</p><p>We are building an inclusive and diverse team. Staples Canada is continuously working toward creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.</p><h3>Seniority level</h3><ul><li>Mid-Senior level</li></ul><h3>Employment type</h3><ul><li>Full-time</li></ul><h3>Job function</h3><ul><li>Sales and Business Development</li></ul><h3>Industries</h3><ul><li>Retail</li></ul><p>Location: Whitehorse, Yukon Territory, Canada</p></p>
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