Job Description
We are looking for a dynamic Service Operations Manager to lead and inspire our service operations in St. Catharine's, Ontario. This role focuses on managing a team of electricians to deliver exceptional electrical services in residential, commercial, and industrial sectors. If you excel in driving operational efficiency, fostering client relationships, and leading high-performing teams, this is the perfect opportunity for you.
Responsibilities:
• Lead and mentor a team of electricians, ensuring safe and high-quality service delivery across all projects.
• Build and maintain strong client relationships, acting as the primary point of contact for service-related inquiries and escalations.
• Oversee daily service operations, including job costing, resource allocation, and inventory management, to optimize efficiency.
• Monitor financial performance, identify areas for cost improvement, and implement effective solutions to drive profitability.
• Collaborate with internal departments such as Estimating, Dispatch, and Customer Support to ensure seamless workflows.
• Execute strategic initiatives aimed at business growth, including exploring new service offerings and expanding customer acquisition.
• Manage hiring, onboarding, and development programs to build a cohesive and skilled team.
• Analyze performance metrics and share findings with the team to ensure alignment with company objectives.
• Drive continuous improvement efforts by responding to market trends and client feedback.
• Ensure all projects meet safety and quality standards, aligning with company policies and industry regulations.
Requirements:
• A minimum of 7 years of experience in customer service management or a similar leadership role.
• Proven ability to lead teams, foster collaboration, and drive performance in a fast-paced environment.
• Strong background in business operations, including job costing, resource management, and financial performance analysis.
• Exceptional communication and interpersonal skills to build lasting client relationships.
• Experience in implementing growth strategies and identifying market opportunities.
• Familiarity with service level metrics, objectives, and management practices.
• Demonstrated ability to oversee multiple projects while maintaining high standards of safety and quality.
• Proficiency in using data to evaluate performance and inform decision-making.
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