Job Description
Job Description
Job Description
Support Engineer – DevOps Products
Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team!
Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.
Job Description:
- Providing effective customer service to customers using in-depth knowledge of company products
- Collaborate with other teams to meet and exceed customer service expectations
- Troubleshoot installation and testing problems across multiple programming languages and build environments.
- Help customers find product solutions.
- Escalate issues to Support Manager based on the severity of the issue
- Update user documentation.
- Providing excellent customer service and product knowledge to maintain customer satisfaction.
- Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team
Required Skills:
- Strong knowledge of development technologies including: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python
- Strong development skills including; Test automation, Mobile and Web development testing methods
- Knowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5
- Knowledge of Integrations such as: Jira, Jenkins, Teamcity, Selenium WebDriver
- Stong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk
- Knowledge of and hands-on experience with remote troubleshooting technologies
- Strong written, verbal and presentation skills
- Strong problem solving and analytical skills
- Strong ability to work independently and within a team
- Ability to multi-task across multiple products within different technology platforms
- English and German fluency both written and spoken, English required, English/German preferred
- Ability to work an 8 hour shift within the business hours of CEST
Required Experience:
- 2 years development experience with an emphasis on application testing and scripting
- 2 years experience in a customer facing role with a SaaS software/application development company
- 1 year experience with technical documentation writing
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