Technical Recruiter/Customer Service

Job Description

<p><b>Role Summary</b></p><p>As an Internal Recruiter, you will play a critical role in supporting our growth by sourcing, engaging, and hiring top-quality technical and non-technical talent to meet Myticas's staffing needs, both for internal roles and for fulfilling client/project requirements. You'll partner closely with hiring managers and leadership, maintain our recruitment pipelines, improve hiring processes, and help uphold the company's standards of candidate quality and experience.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Collaborate with hiring managers across departments (e.g., technical, ERP, telecom, BI, etc.) to understand role requirements, priorities, and competencies.</li><li>Develop, manage, and maintain full-cycle recruitment for multiple roles simultaneously: sourcing, screening, interviewing, reference checks, offers, onboarding.</li><li>Utilize various sourcing channels (job boards, LinkedIn, Boolean search, referrals, etc.) to identify and attract passive and active candidates with experience in IT, telecom, ERP, software development, etc.</li><li>Build and manage talent pipelines for specialist roles (e.g. ERP functional/technical consultants, network engineers, software developers, QA).</li><li>Maintain and improve recruiting metrics (time-to-fill, quality-of-hire, cost-per-hire, etc.).</li><li>Ensure candidate experience is positive: timely communication, respectful feedback, clear expectations.</li><li>Support employer branding efforts: represent Myticas in job fairs, networking events; help with content for career pages or social media.</li><li>Coordinate with HR on offer management, contracts, and onboarding to ensure smooth transition of candidates into the company or into client placements.</li><li>Maintain compliance with employment laws, internal policies, and equal opportunity practices.</li><li>Provide continuous feedback to leadership on recruitment challenges, talent market trends, and potential areas for improvement in processes or tools.</li></ul><p><br></p><p><b>Qualifications & Skills</b></p><ul><li><b>Experience</b>: Ideally 2-4 years (or more, depending on seniority level) of recruitment experience, preferably in IT/technical staffing or agency environment, or in a high-demanding customer service environment.</li><li><b>Technical understanding</b>: Comfort with recruiting for technical roles (software dev, networks, telecom, ERP) so you can assess skills, interview competently, and understand candidate qualifications.</li><li><b>Sourcing skills</b>: Ideally experienced in proactive sourcing - passive candidate search, Boolean, creative sourcing strategies.</li><li><b>Communication skills</b>: Strong verbal and written communication; ability to present professionally.</li><li><b>Organization & multitasking</b>: Able to manage multiple ongoing tasks and priorities without dropping the ball.</li><li><b>Relationship-building</b>: Building trust with job seekers and hiring managers; good at networking in general.</li><li><b>Cultural fit</b>: Shared values of professionalism, integrity, responsiveness; committed to quality and candidate/client satisfaction.</li></ul><p><br></p><p><b>Nice-to-Haves</b></p><ul><li>Experience recruiting in SAP / Telecom / or related specializations.</li><li>Experience in agency / staffing firm environment.</li><li>Background interviewing executive / headhunting roles.</li><li>Exposure to recruiting in multiple geographies (North America) and understanding of regional labour markets.</li><li>Bachelor's degree or equivalent; HR / Recruitment certifications a plus.</li></ul><p><br></p><p><b>What We Offer</b></p><ul><li>Opportunity to be part of a growing, specialized IT staffing firm with expansion in service delivery.</li><li>Exposure to varied technical roles and projects across Telecom, ERP, Software Dev, etc.</li><li>Collaborative work culture.</li><li>Competitive compensation and benefits (to be defined based on level).</li></ul><p></p>