Automotive Parts Specialist

Job Description

<h3>Job Description</h3><p>Job Description<p><p>Motivated to join a winning team? Parts Specialists being hired at a competitive wage scale with $18.00-$21.00/hr available</p><p>The Automotive Parts Specialist (APS) works in conjunction with Automotive team and fellow associates to promote a customer first environment. The APS will focus on assisting and educating customers on the purchase of automotive products with express interest in the hard parts categories (Product Class 12-23).</p><p>Automotive Parts Specialist is required to:</p><p><strong>Policy, Procedures, Standards</strong></p><ul><li>Work in accordance with Canadian Tire best practices in service delivery, customer values, store operations, as well as relevant health and safety legislation.</li><li>Engage in staff development initiatives to ensure standards are understood and met.</li><li>Keep current on the material contained within the Policy and Procedures Employee Manual.</li><li>Follow store health & safety program and observe provincial occupational health and safety regulations; report any observed or potential hazards immediately.</li><li>Participate in meetings</li></ul><p><strong>Major tasks and responsibilities</strong></p><ul><li>Maintain a professional appearance (uniform, hygiene, grooming & name tag)</li><li>Foster and Maintain a “customer first” culture within the store</li><li>Engage all customers in accordance with “10 Foot” Rule</li><li>Assist customers with parts requirements</li><li>Suggest additional products and/or services as necessary</li><li>Answer phone inquiries regarding automotive products</li><li>Follow strict guidelines of the Auto Parts Mystery Shops as seen in Policy 01-10-01</li><li>Source outside supplier products as required to satisfy customer demand</li><li>Deliver the complete solution to all customers in accordance with Canadian Tire Kanata 5 “A” Service Standards</li><li>Actively participate in the Corporate “We Care” Program by handing out We Care Cards</li><li>Maintain a high level of in aisle presentation <ul><li>Regular Signage</li></ul></li><ul><li>Facing Standards <ul><li>Routine Daily Upkeep</li><li>Super Facing Schedule</li><li>Overhead Maintenance</li><li>Rotating Relevant Product Lines</li><li>Holes and Double Facings</li><li>Multi-locations</li></ul></li><li>Cleanliness <ul><li>Routine Daily Walks</li><li>Cleaning Schedule</li></ul></li><li>Execute regular, deal and clearance signage in accordance with Core Audit Standards</li></ul><ul><li>Promotional Signage</li><li>AIM/Clearance Signage</li></ul><li>Follow proper returns process and overstock procedures</li><li>Basic understanding of other teams within the store</li><li>Basic understanding of Core Audit Standards</li></ul><p><strong>Major Requirements and Competencies</strong></p><ul><li>Extensive knowledge of automotive parts, accessories and products</li><li>Ability to provide professional customer service and employee support</li><li>Ability to work in a team environment to achieve common goals</li><li>Ability to maintain composure and work effectively in a fast-paced environment</li><li>Ability to complete tasks according to instructions and demonstrate responsibility for outcomes</li><li>Organizational skills with attention to detail</li><li>Ability to multi-task</li><li>Punctuality</li><li>Effective written and oral communication skills</li><li>Basic math skills</li><li>Keyboard skills</li></ul></p></p>