Automotive Parts Specialist

Job Description

Job Description

Job Description

Motivated to join a winning team? Parts Specialists being hired at a competitive wage scale with $18.00-$21.00/hr available

The Automotive Parts Specialist (APS) works in conjunction with Automotive team and fellow associates to promote a customer first environment. The APS will focus on assisting and educating customers on the purchase of automotive products with express interest in the hard parts categories (Product Class 12-23).

Automotive Parts Specialist is required to:

Policy, Procedures, Standards

• Work in accordance with Canadian Tire best practices in service delivery, customer values, store operations, as well as relevant health and safety legislation.
• Engage in staff development initiatives to ensure standards are understood and met.
• Keep current on the material contained within the Policy and Procedures Employee Manual.
• Follow store health & safety program and observe provincial occupational health and safety regulations; report any observed or potential hazards immediately.
• Participate in meetings

Major tasks and responsibilities

• Maintain a professional appearance (uniform, hygiene, grooming & name tag)
• Foster and Maintain a “customer first” culture within the store
• Engage all customers in accordance with “10 Foot” Rule
• Assist customers with parts requirements
• Suggest additional products and/or services as necessary
• Answer phone inquiries regarding automotive products
• Follow strict guidelines of the Auto Parts Mystery Shops as seen in Policy 01-10-01
• Source outside supplier products as required to satisfy customer demand
• Deliver the complete solution to all customers in accordance with Canadian Tire Kanata 5 “A” Service Standards
• Actively participate in the Corporate “We Care” Program by handing out We Care Cards
• Maintain a high level of in aisle presentation
  • Regular Signage
• Facing Standards
  • Routine Daily Upkeep
  • Super Facing Schedule
  • Overhead Maintenance
  • Rotating Relevant Product Lines
  • Holes and Double Facings
  • Multi-locations
• Cleanliness
  • Routine Daily Walks
  • Cleaning Schedule
• Execute regular, deal and clearance signage in accordance with Core Audit Standards
• Promotional Signage
• AIM/Clearance Signage
• Follow proper returns process and overstock procedures
• Basic understanding of other teams within the store
• Basic understanding of Core Audit Standards

Major Requirements and Competencies

• Extensive knowledge of automotive parts, accessories and products
• Ability to provide professional customer service and employee support
• Ability to work in a team environment to achieve common goals
• Ability to maintain composure and work effectively in a fast-paced environment
• Ability to complete tasks according to instructions and demonstrate responsibility for outcomes
• Organizational skills with attention to detail
• Ability to multi-task
• Punctuality
• Effective written and oral communication skills
• Basic math skills
• Keyboard skills