Bilingual Customer Service Representative

Job Description

Dynamic bilingual role in the insurance industry supporting retirement services across Canada. Work in a hybrid model from Halifax with paid training, flexible hours, and potential for extension or full-time hire. Ideal for contact center professionals with strong communication skills in English and French.

What is in it for you:

• Hourly salary of $24.88


• 12-month contract with the potential for permanent employment.


• Full-time position: 37.50 hours per week.


• Rotating shifts 7 am and 11 pm Monday to Friday and 8 am to 8 pm Saturday and Sunday


• Hybrid work: 3 office days, from Tuesday to Thursday.



Responsibilities:

• Handle complex customer service requests accurately and efficiently at the first point of contact.


• Provide clear and comprehensive information on Canadian retirement and investment products.


• Support clients in completing forms and meeting policy-related requirements.


• Use multiple administrative systems to respond to requests according to service standards.


• Respond professionally to inquiries by phone and email.


• Identify recurring client concerns or issues and recommend process improvements.


• Propose solutions within established guidelines and initiate exceptions when needed.


• Ensure confidentiality and protect personal information.


• Stay up to date on products, policies, and procedures to deliver accurate service.


• Meet performance expectations in productivity, accuracy, and service excellence.


• Participate in team collaboration and contribute to a positive customer service culture.


• Process client transactions when required.



What you will need to succeed:


• High school diploma


• 2+ years of experience in administrative work and customer service


• Customer service skills focused on satisfaction and problem resolution


• Ability to establish and maintain positive relationships with clients


• Strong analytical and problem-solving skills


• Great attention to detail and high level of accuracy


• Ability to manage multiple tasks and priorities in a fast-paced environment


• Comfortable working independently or as part of a team


• Ability to adapt to changing client needs and business processes


• Bilingual in French and English to support clients in both languages


• Excellent oral and written communication skills


• Previous experience in a contact center is considered a strong asset


• Technical support and troubleshooting experience – an asset


• Previous customer service experience in a contact center, retail environment, or service industry – an asset



Why Recruit Action?



Recruit Action provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.



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