Call Centre Representative

Job Description

Job Description

Job Description

About Myers

Myers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things happen. We sponsor teams and charity events. We are the community we serve.

We stand behind a solid reputation that we built the “hard way”: By attracting the best staff and the best customers, from one generation after another. From founder to Hank Mews in 1975, and then to his sons Harry and Rob in 2003, each leader of Myers Automotive Group has unwaveringly committed to Ottawa. This dedication fueled Myers' growth to a robust enterprise with 17 dealerships and 3 CARSTAR collision centres, employing nearly 1,000 staff.

Come join our team!

We are looking for energetic and motivated individuals to join our team. This is a part time Business Development Service Representative position working at least 20 hours a week. The representative will also be called in to cover when a full-time member is sick or scheduled off.

The BDC Service Representative responds to customer internet and telephone inquiries to help ensure the dealerships reach maximum profit potential on every service opportunity and in addition, they perform outbound sales calls.

What you will do:

• Fielding all incoming calls generated from internet and traditional advertising.
• Conduct outbound calls offering various services to our existing customer base
• • Securing and setting service appointments and executing pro-active outbound marketing campaigns from the dealers’ database.
• • Handling all internet service inquiries personally and managing high volume of email and telephone contacts.

The individual must be self-motivated, have a professional personal appearance and excellent communication skills, and an ability to multi-task. This position requires the BDC Service Representative to be on the phone and computer all day. Previous experience in call centres or customer service would be a huge plus. Bilingualism is considered an asset, but not required. Ongoing training will be provided.

The working environment is an open area overlooking our showroom in a comfortable natural light setting. An on-site cafe is also available providing home-cooked meals from breakfasts, lunch and dinners. Complete management involvement and support is provided along with a comprehensive medical/dental program.

Please note: In addition to the base salary, Myers proudly offers its employees a comprehensive and competitive total rewards package that features:

• career mobility

• flexible benefits

• paid leaves

• good work/life balance

• robust health & well-being initiatives

• and on-going training.

Don't check off every single bullet point? At Myers, we prioritize the right fit for our organization over a strict checklist of criteria. We encourage applications from individuals whose backgrounds may not perfectly align.