Citrix & RPA Support Engineer

Job Description

Citrix & RPA Support Engineer

Experience: 6-8 years

Required Skills:

Digital : Citrix Virtual Apps

Desktops EUCS_TOOLS_SCCM

Coordinate provisioning of Virtual Machines across all environments (Development through Production).Install and configure applications and utilities using tools such as SCCM.Coordinate technology environment setup, including firewall rules and application requirements.Setup all aspects of an RPA bot in Blue Prism, UI Path, MS Power Platform including schedules, environment variables, and credentials.Establish and maintain partnership with multiple AMCB line of business process owners, Canadian business support teams, and Technology teams in support of AMCB.Execute Production Support readiness from HyperCare through turnover to BAU support team.Perform basic technical triage of identified breakfix scenarios through resolution, including data gathering, in-depth analysis, and documentation of scenarios and fixes in a structured knowledgebase.Submit access requests for human and digital workersAnalyze existing access roles to determine applicability for new access needs based on least privileged rolesRole entitlement management for human and digital workersLiaison with external partners including cross border resourcesOversight of adherence to Risk Controls Framework, ensure compliance and monitoringEnsure adherence to Technology Risk and Information Security Standards

Ability to translate between business and technology terminology.Possess strong critical thinking and problem-solving skills. Strong organization, planning and coordination skills with some leadership acumen.Self-starter that can work independently with minimal supervision.Technology support operations experience, including Microsoft Windows 10 and familiarity with underlying infrastructure technologies (Active Directory, SCCM, Citrix)Related business operations interactions. Experience with Incident Management practices and procedures. Knowledge of systems testing procedures and practices.Coordinate provisioning of Virtual Machines across all environments (Development through Production).Install and configure applications and utilities using tools such as SCCM.Coordinate technology environment setup, including firewall rules and application requirements.Setup all aspects of an RPA bot in Blue Prism, UI Path, MS Power Platform including schedules, environment variables, and credentials.Establish and maintain partnership with multiple AMCB line of business process owners, Canadian business support teams, and Technology teams in support of AMCB.Execute Production Support readiness from HyperCare through turnover to BAU support team.Perform basic technical triage of identified breakfix scenarios through resolution, including data gathering, in-depth analysis, and documentation of scenarios and fixes in a structured knowledgebase.Submit access requests for human and digital workersAnalyze existing access roles to determine applicability for new access needs based on least privileged rolesRole entitlement management for human and digital workersLiaison with external partners including cross border resourcesOversight of adherence to Risk Controls Framework, ensure compliance and monitoringEnsure adherence to Technology Risk and Information Security Standards