Client Service Supervisor (Toronto Therapy) (2025-2587)

Job Description

Job Description

Job Description

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.

We are seeking an experienced Client Services Supervisor to oversee and manage a team of allied healthcare professionals across disciplines in Greater Toronto Area.

The ideal candidate will have supervisory or leadership experience in healthcare and is a regulated healthcare professional. The Client Services Supervisor will be responsible for ensuring efficient operation, resolving client and funders’ concerns, and identifying potential growth opportunities.

If you thrive on leading a team, solving problems creatively, and have a passion in delivery excellent client service, we'd love to hear from you!

This is a permanent full-time role in a hybrid work environment.

What you will be doing:
• You will be responsible for the day-to-day management and coordination of the services your staff will provide to the community.
• You thrive on being a self-starter and taking initiative.
• You can work well within in a team and are proven to be independent
• You are a solution focused and able to provide the best customer service
• You are driven and committed in building and sustaining strong relationships

Skills needed for success:
• A Registered Allied Health Professional with active membership in their respective regulatory college that is in good standing.
• Previous professional leadership or quality management roles considered an required
• You are a highly energetic and enthusiastic individual who loves to work in a dynamic and fast-paced environment.
• Comfortable with dealing with clients who have dynamic and complex cases.
• Highly organized, with ability to multitask conflicting priorities.
• Excellent communication skills, both written and verbal.
• Ability to build relationships with internal and external stakeholders.
• Previous work experience in unionized environment considered an asset

What you can expect:

• As a member of Closing the Gap Healthcare, we are built to be a Team Made for Caring tm, you can expect:
• Competitive Total Compensation package
• Comprehensive health and dental package, including comprehensive support for mental health
• Group RRSP Matching
• Extensive learning and development career opportunities
• A culture of performance recognition and appreciation
• A commitment to excellence.

Who we are:

Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited and publicly funded organization.

We are A Team Made for Caring™ dedicated to providing people of all ages the highest level of care across a wide range of home and community-based and clinic healthcare services. Our philosophy and care approach are based on ethical principles and compassion, together with a commitment to meet the highest practice standards.

The Not so Fine Print:

We are excited you are considering applying to become a valued member of our “Team Made for Caring”.

This position is open to individuals who are eligible to work in Canada, and who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families. At Closing the Gap, we strongly encourage all new hires to be vaccinated against COVID-19 and Influenza as un-vaccinated team members put themselves, co-workers, their clients, their client’s families, and CTG’s communities at unnecessary risk.

Closing the Gap is committed to the success of all its team members. If you feel you need accommodation because of illness or disability, please do not hesitate to contact Human Resources at jobs@closingthegap.ca at your earliest convenience.

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