Commercial Collections Associate

Job Description

Job Description

Job Description

Salary: $46,000 - $52,000

The Company

Merchant Growth is Canada's leading fintech for small business financing and one of the country's most recognized growth stories, celebrated by The Globe and Mail's Top Growing Companies and BC Finalist for Deloitte's Best Managed Companies. We're on a mission to fuel the ambitions of Canadian business owners with the most convenient, accessible, and trusted financing experience in the market. Powered by a rapidly advancing tech platform and a team that loves to build. What we're building something genuinely moves the needle for business owners across Canada.

As a Commercial Collections Associate, you'll play a key role in managing and maintaining relationships with Merchant Growths commercial clients to ensure the timely collection of outstanding debts. You'll join a high-performing, creative, and collaborative group known for scaling teams with intention, solving meaningful challenges, and creating space for talented people to do their best work. If you're energized by growth, excited by tough and rewarding challenges, and looking for a place where your contributions matter, this is the opportunity that makes careers.

The Role

We are seeking a diligent and detail-oriented Commercial Collections Associate to be responsible for managing commercial accounts, collecting outstanding balances, and nurturing strong client relationships. This role will negotiate payment arrangements, monitor overdue accounts and ensure accurate documentation in line with company policies and legal requirements. Success in this position will require excellent communication skills, strong negotiation abilities and the capacity to perform effectively in a fast-paced environment.

Main Functions

• Collections Management:
  • Initiate contact with commercial clients to negotiate payment terms and arrangements for outstanding debts.
  • Monitor and follow up on overdue accounts through various communication channels, including phone calls, emails, and letters.
  • Document all collection activities accurately and update customer records accordingly.
  • Analyze client payment history and financial status to determine appropriate collection strategies.
• Client Relationship Management:
  • Build and maintain positive relationships with commercial clients while effectively communicating the importance of timely payments.
  • Address client inquiries and resolve disputes or discrepancies related to billing and payments.
  • Provide exceptional customer service by promptly responding to client requests and inquiries.
• Reporting and Analysis:
  • Prepare regular reports on collection activities, including account status, aging analysis, and collection progress.
  • Collaborate with the Support Team to analyze client payment trends and identify areas for improvement in the collections process.
• Compliance and Documentation:
  • Ensure compliance with company policies and legal regulations governing debt collection practices.
  • Maintain accurate and up-to-date records of all collection activities and communications with clients.
  • Keep abreast of industry best practices and regulatory changes related to commercial collections.

Required Experience, Knowledge, and Skills

• Bachelor's degree in Business Administration, Finance, Accounting, or related field preferred.
• Previous experience in commercial collections or accounts receivable management preferred.
• Strong negotiation and problem-solving skills.
• Excellent verbal and written communication skills.
• French language fluency is an asset.
• Ability to work independently and prioritize tasks effectively.
• Attention to detail and accuracy in record-keeping.

What We Offer

• Remote work
• An exciting position with a leading Canadian fintech company
• A remote workplace with an option to work in office (we are in Gastown)
• Competitive salary
• Comprehensive group health benefits (Life, AD&D, Extended Health & Dental and Travel Insurance)
• Company-wide monthly Lunch and Learns and team events
• A collaborative team environment
• Education and learning benefits

We thank all applicants for their interest; however, only selected candidates for further consideration will be contacted.