CTCA-Care technical customer advocate

Job Description

<p>Job Title: CTCA-Care technical customer advocate</p><p>Location: Toronto, Canada (Onsite)</p><p>Technical Skills:</p><p><br>• Core Network Expertise: Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G, Telco/Public Cloud (CNF and VNF), and IP Connectivity.</p><p><br>• Protocol Knowledge: Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.</p><p><br>• Troubleshooting Skills: Advanced troubleshooting skills in IP, Unix, or Linux. Ability to utilize network analyzers and tools to diagnose complex network issues.</p><p><br>• Nokia Process Knowledge: Familiarity with Nokia's internal processes is a plus.</p><p>Communication and Collaboration Skills:</p><p><br>• Proficient in English: Excellent written and spoken English communication skills are essential for effective interaction with Altice.</p><p><br>• Technical Communication: Ability to clearly communicate complex technical ideas in writing, presentations, and face-to-face meetings.</p><p><br>• Customer-Facing Experience: Experience in a customer-facing role, including 24/7 emergency on-call support.</p><p><br>• Escalation Management: Experience in managing escalations across cross-functional teams and coordinating resources to resolve issues.</p><p>Additional Requirements:</p><p><br>• Project Management: Knowledge of project management principles and methodologies.</p><p><br>• Business Understanding: Understanding of business concepts and development processes.</p>