Customer Relations Representative

Job Description

Job Description

Job Description

Job Summary: We are seeking a Customer Relations Representative to develop and maintain strong customer relationships while delivering exceptional service in a B2B pharmaceutical environment. This role plays a key part in supporting customer engagement, identifying new business opportunities, and ensuring customer expectations are consistently met. This posting is for an existing vacancy. The salary range for this role is $60,000-$80,000. Primary Activities and Tasks: * Develop and maintain strong relationships with customers by providing superior customer service * Maintain awareness of pharmaceutical industry trends with a focus on B2B customer engagement * Identify, qualify, and develop new business relationships with customers and prospects * Build and maintain a strong communication network through phone calls, prompt email follow-ups, and in-person customer visits * Present and lead customer-based KPIs and manage scheduled customer interactions * Support customers with escalations, information requests, and ongoing account needs * Assist with worksheets and documentation related to quoting * Participate in trade shows, including planning, on-site presence, and customer engagement * Maintain accurate and up-to-date customer and prospect information within the CRM system   Academic & Professional Training:   * Recent college or university degree in Marketing, Business, or a related field is considered an asset       Experience:       * Minimum of 2+ years of sales and customer-facing experience within the life sciences supply chain or supplier industry (preferred) * Knowledge of cGMP requirements related to warehousing and distribution services for pharmaceutical, cosmetic, and nutraceutical products * Experience working in a B2B sales environment * Strong verbal, written, and presentation skills with excellent interpersonal and customer relation abilities * Ability to work independently with minimal supervision, as well as collaboratively within a team and across departments * Proficiency with Microsoft Office 365 * Primarily on-site role with flexibility for off-site customer visits * Ability to travel globally as required   Please note that AI-assisted tools may be used to support the preliminary screening of applications. All applicant assessments and hiring decisions involve human oversight. ADLI Logistics is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with ADLI Logistics values and all applicable legislation. We thank all applicants for their interest; only those selected for an interview will be contacted. Hiring is subject to successful completion of a background verification and integrity check.