Director of Information Technology

Job Description

The Opportunity:

Our client is seeking an experienced and strategic Director of Information Technology to lead and elevate IT operations across a multi-location business. This is a hands-on leadership role that blends strategic thinking with practical execution, ensuring technology systems, networks, and platforms are secure, reliable, and optimized to drive growth and operational excellence.

This is a unique opportunity to shape IT strategy, manage complex infrastructure, and implement innovative solutions that enhance security, performance, and user experience across multiple business locations in Canada.

What You'll Be Doing:

• Define and execute the IT roadmap to align technology with business objectives and long-term growth.
• Collaborate with leadership teams to translate strategic goals into actionable IT initiatives.
• Assess existing systems and infrastructure, recommending upgrades, integrations, and modernization opportunities.
• Establish IT governance, policies, and documentation to maintain consistency, accountability, and operational excellence.
• Lead cybersecurity and data protection initiatives to safeguard critical organizational information.
• Oversee the design, deployment, and management of IT infrastructure across multiple locations, including networks, servers, and endpoints.
• Manage both cloud and on-premise solutions, including Azure, AWS, GCP, and hybrid environments.
• Maintain and optimize networking systems, including routers, switches, firewalls, and endpoint devices.
• Ensure reliable operation of business-critical software, including ERPs, CRMs, HRIS, and other enterprise applications.
• Develop and maintain backup, disaster recovery, and business continuity protocols to protect operations.
• Serve as the primary point of contact for IT service providers, managed services partners, and software vendors.
• Oversee vendor performance, ensuring adherence to service agreements, compliance, and quality standards.
• Manage IT contracts, renewals, procurement processes, and vendor negotiations to optimize service and cost efficiency.
• Develop, enforce, and monitor cybersecurity policies and protocols to protect organizational data.
• Ensure compliance with applicable privacy and data protection regulations.

What You'll Need To Be Successful:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 15+ years of progressive IT experience, including infrastructure management, multi-location technology oversight, and vendor coordination.
• Proven experience managing IT across multiple sites or business units.
• Deep technical expertise in networking systems, including routers, switches, firewalls, and endpoint management.
• Hands-on experience managing both cloud (Azure, AWS, GCP) and on-premise solutions.
• Strong experience with enterprise software, including ERPs, CRMs, HRIS, and other business applications.
• Excellent communication and stakeholder management skills, with the ability to translate technical concepts into actionable business solutions.
• Experience managing IT budgets, technology asset lifecycles, and vendor negotiations.
• Ability to operate both strategically and tactically with a customer-focused mindset.
• Willingness to travel occasionally to support multi-location operations.