Field Service Technician (Saskatoon)

Job Description

<p><b>FIELD SERVICE TECHNICIAN</b></p><p><br></p><p><b>Role</b>: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.</p><p><br></p><p><b>Responsibilities and Duties:</b></p><ul><li>Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration</li><li>Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and work stations</li><li>Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed</li><li>Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position</li><li>Perform travel on a moment's notice in order to provide support by troubleshooting at BFG customer's sites in assigned area, as required</li><li>Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7</li><li>Prepare field reports, as required</li><li>Liaise with Help Desk on escalated issues</li><li>Investigate and diagnose customers' issues by using technical expertise in a timely and professional manner</li><li>Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable</li><li>Identify cable pathways</li><li>Test, review and troubleshoot installed systems</li><li>Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)</li><li>Troubleshoot cabling, hardware and network related issues in the field</li><li>Operate hand and power tools (i.e. drill)</li><li>Apply proficient computer skills and solid knowledge of computer networking</li><li>Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues</li><li>Work independently and collaboratively with other team members to achieve common project/site objectives</li></ul><p><br></p><p><b>Occupational Requirements:</b></p><p><br></p><p>Technical Requirements:</p><ul><li>CompTIA A+ Certification</li><li>Minimum university degree with major in information technology or a related program</li><li>Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience</li><li>Experience working in a retail environment with POS systems is required</li><li>Experience working with remote management software is an asset</li><li>Experience in troubleshooting cabling, hardware and network related issues in the field</li><li>Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)</li><li>Must have and provide company with valid driver's license and clean abstract for use of company vehicle for travelling to customer sites to provide service</li><li>Ability to operate hand and power tools (i.e. drill)</li><li>Proficient computer skills and solid knowledge of computer networking</li></ul><p><br></p><p>Personal Requirements:</p><ul><li>Excellent prioritizing and communication skills</li><li>Ability to travel to customers' sites on short notice over extended periods of time</li><li>Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements</li><li>Must be able to lift up to 75 lbs.</li></ul><p></p>