Help Desk Analyst
Job Description
We're supporting our client in finding an enthusiastic and customer-focused Help Desk Analyst to join their growing technical support team. This is a fantastic opportunity for someone who loves solving problems, thrives in a fast-paced environment, and enjoys being the go-to technical resource for end users.
What You'll Do
- Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems
- Troubleshoot hardware, software, network, and peripheral issues with professionalism and urgency
- Manage, prioritize, and document tickets to ensure timely resolution and excellent service levels
- Support onboarding/offboarding tasks including account setup, access provisioning, and device preparation
- Maintain accurate inventory of IT equipment and assist with device refreshes
- Escalate complex issues to Tier 2/3 teams when required
- Contribute to internal knowledgebase articles and process improvements
- Provide exceptional customer service and ensure end users feel supported throughout the process
What You Bring
- 1-3+ years of help desk, service desk, or technical support experience
- Strong troubleshooting skills across Windows/Mac OS, Office 365, and common business applications
- Experience with Active Directory, user provisioning, and basic networking
- Familiarity with ticketing tools (ServiceNow, Jira, Zendesk, etc.)
- Excellent communication skills and a passion for helping people
- Nice to have experience with Hyper-V, VMware, etc.
- Ability to work in a hybrid onsite environment
- A proactive, solutions-oriented mindset and strong attention to detail
Why This Role Is Great
- You'll get to support a diverse range of users and technologies
- Opportunity to grow your IT career through exposure to broader infrastructure and systems work
- Collaborative team environment where your contributions are valued
How to Apply
Ready to start your career as a Help Desk Analyst at Robert Half?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Robert Half in Calgary.
Is this a remote position?▼
This appears to be an on-site role in Calgary.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.