Outreach Program Manager

Job Description

• Lead by example and ensure staff provide respectful, non-judgmental client care.
• Address and resolve client concerns and staff issues.
• Train, coach, supervise, and manage staff performance, including progressive discipline.
• Recruit, onboard, and schedule staff; ensure accurate payroll and shift coverage.
• Respond to crises (seizures, overdoses, deaths) and provide group and individual debriefings.
• Maintain safety standards, accreditation requirements, and program audit compliance.
• Build positive relationships with community agencies and partners.
• Collect and submit program data and reports.
• Supervise volunteers and practicum students; lead program and staff meetings.
• Support other 24/7 programs through overnight check-ins.
• Assist with emergencies, community concerns, program improvements, and budget management.
• Provide direct client support when needed and cover staffing gaps.
  
  

• Post-secondary education in a relevant field (2-year diploma minimum; Bachelor's preferred).
• 3+ years of people management experience with proven coaching and performance management skills.
• 4+ years of related experience, including work with addictions, mental health, homelessness, or Indigenous populations.
• Strong understanding of harm reduction, trauma-informed care, and withdrawal management.
• Crisis management experience and strong communication skills with confidentiality.
• Ability to work 12-hour shifts, including overnights; proficient in MS Office.
  
  

• Class 5 licence (Non-GDL) and ability to obtain Class 4 within 45 days.
• Comfortable driving an agency van and using a personal vehicle for work.
• Ability to work in environments with risk of violence and bodily fluids.
• Physically able to assist clients with mobility.
• Clear Vulnerable Sector Search (within 6 months).
• FOIP Certification.
• "It's Your Move" or equivalent patient lift training.

Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.