Part-Time Front Desk Agent, Mount Royal Hotel

Job Description

<p>Job DescriptionWhat will be your daily pursuit?:\nYour daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience. No Staff Accommodations Available \n\nWhat will your compensation be?:\nThe starting salary for this role is $17.50 per hour. \n\nWhen does this adventure begin?:\nAs soon as possible!\n\nWhat perks can you expect?:\nJoin an inclusive, global team and make life-long connections. Enjoy free access to Pursuit attractions and 50% off for friends. Get discounts on hotel stays, dining, and retail. Access subsidized mental health and wellness resources. \n\nWhat will you do in this job?:\nWork with other hotel staff to personalize the guest experience, encouraging guests to refresh and relax in Canada's most famous national parkProvide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requestsAct as an ambassador for Pursuit, as well as the surrounding area in Banff National Park, to fully enhance the experience of all guests staying at our Banff HotelsWelcome and register arriving guestsPromote and sell roomsCheck-out departing guests, review guest accountsPost incidental charges to rooms and process paymentsUse proper telephone etiquetteHandle reservations by phone and in personHandle a high-volume of general enquiriesProvide information on hotel facilities, local points of interest, services in areaCommunicate with other departmentsRespond to guest concerns and complaintsAssorted clerical duties, maintaining a clean work environment\n\nWhat skills and experience do you need for this job?:\nCommitted to exceptional guest serviceExcellent communication and interpersonal skillsMust thrive on dealing with people and be guest focusedSuperb attention to detailAbility to multi-task while handling high-pressure situationsEnergetic and highly-motivatedProfessional, well-groomed manner – must meet the grooming policies and standards of PursuitAbility to work all days and shifts, mornings, evenings, weekendsHigh school or equivalent education Bachelor's Degree or related technical school degree preferred To honour our commitment to be “Always Honest” all employees must consent to a criminal record check \n\nWhat will your work environment be like?:\nBeautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies. Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. Independent. You’ll spend your days in and around our amazing properties.   Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.   Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required    We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.  \n\nEEO:\nPursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!  We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.  </p>