Quality Engineer
Job Description
Avanciers is hiring Quality Engineer -Contact Center at Toronto, ON for one of our Fortune 500 clients. This is a Full Time Role with the client. Benefits will be covered by the Client.
Quality Engineer -Contact Center
Location: Toronto, ON
Contract/ Full Time
Relevant Experience : Java + Selenium + IVR workflows + Rest Assured + Contact centre Testing + Automation
Domain Knowledge/ Keywords to look for : IVR call flow, DTMF , speech recognition, call routing, Queues, Automatic Call Distribution(ACD), Computer Telephony integration, SLAs, Call logs
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 4 years of experience in quality assurance, with at least 1 year directly supporting contact center environments in banking or financial services.
- Strong expertise in automated testing using Java Selenium.
- Hands-on experience with API testing using Rest Assured.
- In-depth understanding of contact center operations, systems, and technologies (e.g., IVR, telephony, CRM integration).
- Solid knowledge of SDLC and QA methodologies, especially in Agile environments.
- Excellent analytical, troubleshooting, and communication skills.
- Ability to work collaboratively in cross-functional teams and adapt to changing priorities
How to Apply
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Frequently Asked Questions
Who is hiring?▼
This role is with Avanciers Inc. in Toronto.
Is this a remote position?▼
This appears to be an on-site role in Toronto.
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What skills are needed?▼
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