Regional General Manager - Retirement Operations

Job Description

<p><h3>Regional General Manager - Retirement Operations</h3>
<p>As a valued member of the team, the Regional General Manager Retirement Operations provides leadership and operational oversight to ensure excellence in resident experience, occupancy, and compliance across a portfolio of retirement residences.</p>
<p>The manager plays a critical role in maintaining occupancy and delivering exceptional experiences across our retirement residences. In the absence of a General Manager, this role assumes full leadership responsibility for a residence—ensuring company standards, legislative requirements, and financial objectives are met or exceeded, while promoting and maintaining occupancy.</p>
<p>This position supports all residences within our Retirement portfolio to drive ongoing operational excellence, foster engaged teams, and build strong relationships with residents, families, and the broader community. The Retirement Operations Support Partner is deployed to various residences as needed, providing leadership and oversight to ensure compliance with legislative requirements and adherence to organizational standards.</p>
<p><b>This candidate should reside in the GTA.</b></p>
<h3>What You Will Be Doing</h3>
<ul>
<li>Provide interim leadership and direction to an interdisciplinary team of Managers, Sales Consultants and Front Line employees.</li>
<li>Lead daily operations to achieve occupancy, Net Operating Income, and Operating Margin targets.</li>
<li>Ensure compliance with all applicable provincial legislation, company standards, and safety regulations.</li>
<li>Develop and implement short- and long-term operational plans for assigned residence(s).</li>
<li>Collaborate with internal resources to create an optimum working environment that engages team members and provides the best resident experience.</li>
<li>Respond promptly to resident and family member concerns, mediate satisfactory responses, and implement action plans to prevent recurrence.</li>
<li>Plan, coordinate, direct and monitor the effectiveness of all operational activities during General Manager vacancies.</li>
<li>Monitor all standing committees to ensure they function within their terms of reference.</li>
<li>Partner with Marketing to align operational priorities with sales objectives.</li>
<li>Delegate responsibility to the leadership team based on clear lines of communication.</li>
<li>Foster positive community partnerships with health and service providers, business leaders, civic officials and other agencies.</li>
<li>Oversee recruitment, orientation and performance of all team members.</li>
<li>Monitor the master schedule to ensure consistency in staffing and service levels, making adjustments in response to occupancy fluctuations.</li>
<li>Oversee procurement and supply control procedures across all departments.</li>
<li>Review financial statements and take action on variances to align expenditures with budget.</li>
<li>Maintain workplace health and safety compliance, including oversight of Occupational Health & Safety Committees and claims management.</li>
<li>Act as the Sales Advisor when required, leading tours and prospect follow-up.</li>
<li>Support and execute community marketing plans and promotional initiatives.</li>
<li>Hold primary responsibility for all sales functions in the interim absence of a Sales Advisor.</li>
<li>Manage and report on changes in the marketplace and competitive intelligence.</li>
<li>Lead financial tasks related to residence sales.</li>
<li>Ensure the residence is tour-ready at all times.</li>
</ul>
<h3>Who You Are</h3>
<ul>
<li>Bachelor’s degree in Business Administration, Hotel Management or a related field.</li>
<li>Minimum 3 years of progressive leadership experience in retirement living, hospitality or a related sector.</li>
<li>1–3 years’ experience in sales and/or marketing.</li>
<li>Unionized environment experience is an asset.</li>
<li>Passion for extensive travel across Canada.</li>
<li>Ontario: Certified Administrator through the Ontario Retirement Communities Association (asset).</li>
<li>Successful completion of the Fire Safety Planning Training for Owners and Operators in accordance with Ontario Regulation 150/13 (asset).</li>
<li>Excellent customer service skills and an ability to teach others.</li>
<li>Strong verbal and written communication skills.</li>
<li>Proven track record of effective team management, budget management and operational excellence.</li>
<li>Experience working with Microsoft Suite (Word, Outlook, Excel, PowerPoint, etc.).</li>
</ul>
<p>Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.</p></p>
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