Sales Manager

Job Description

Job Description

Job Description

Welcome to FOSS — Where Values Drive Everything We Do

For over 60 years, the FOSS Auto Group has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At FOSS, we are guided by five principles:

• Glad to be here – We show up with positivity and pride.

• Sweat the small stuff – Details matter, and we get them right.

• Show up for each other – We succeed as a team.

• Walk the talk – We lead by example.

• Set the standard – We raise the bar.

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

Salary Range: Base + Bonus - OTE $60,000 – 100,000/yearly

About the Role 

Are you a high-energy automotive professional with a track record of driving results and building elite sales teams? Roy Foss Aurora Chrysler is looking for a dynamic Sales Manager to join our leadership team.

At Roy Foss, we don’t just sell cars; we build relationships. As a Sales Manager, you will be the heartbeat of our showroom, responsible for mentoring our sales consultants, optimizing inventory turnover, and ensuring every customer who walks through our doors receives a world-class experience.

What We're Looking For

• Work closely with the General Manager to determine hiring needs.
• Partner with HR to oversee the hiring and training of department employees.
• Address customer complaints escalated by Sales Consultants and ensure timely resolution.
• Foster a positive work environment and maintain high employee morale.
• Support the sales team in driving sales with both new and existing customers.
• Collaborate with the Brand Strategist, General Manager, and Executives to establish and manage budgets for sales promotions and campaigns.

• Develop and implement monthly sales goals and targets in coordination with the General Manager and Executives.
• Regularly review sales performance metrics with the General Manager and sales team.
• Ensure accuracy and timely completion of documentation submitted by the sales team.
• Analyze and optimize work processes for better time management and efficiency.
• Monitor inventory daily to ensure availability for immediate delivery and special displays.

• Track daily sales consultant performance against monthly objectives.
• Conduct regular meetings with Sales Consultants to provide coaching, support, and motivation.
• Ensure adherence to sales processes and utilization of tools for success (e.g., 180).

• Stay up to date with brand-specific training programs and new product features.
• Communicate technical features, options, and benefits effectively.
• Maintain knowledge of industry trends, competitor products, and pricing.
• Uphold a professional appearance and maintain cleanliness in workspaces.
• Coordinate vehicle inventory supply and acquisition.

• Deliver high-quality and efficient customer service both in-person and over the phone.
• Answer phone calls in a professional and timely manner (within 15 seconds).
• Lead by example in maintaining sales standards and processes.

• Promote teamwork and accountability within the sales department.
• Contribute to the design and improvement of strategic departmental measures.
• Demonstrate professionalism and align with the brand’s customer experience standards.

What You'll Bring

• Strong interpersonal skills with an engaging and positive attitude.
• Excellent verbal and written communication abilities.
• Proven ability to manage customer complaints and resolve conflicts effectively.

• Strong problem-solving and critical thinking skills.
• Highly organized with attention to detail.
• Adaptability & Continuous Improvement
• Proactive in identifying and resolving issues with a positive attitude.
• Flexible and open to change; willing to take on special tasks as needed.
• Results-oriented, accountable, and capable of working independently or as part of a team.
• Willing to work evening and weekend shifts as scheduled.

• Punctual with excellent time management skills.
• Arrives ready to perform job responsibilities efficiently.

• Proficiency in basic computer applications.
• Valid driver’s license and OMVIC license.
• Experience with 180, TMS, and ADP DMS systems.

What We Offer:

· Competitive compensation and benefits package.

· Employee team building and social events.

· Learning and development programs for all team members.

· Growth potential within our organization.

· Certification fees will be covered, if required.

· Employee discount programs.

· Foss purchase and service program.

· Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Roy Foss Automotive and Foss National Leasing, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.

FOSS Automotive Group is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.

Should you have any questions or concerns, you can reach out to HR@royfoss.com.