Scheduler and installation Coordinator

Job Description

<p>Kelly Services' has partnered with a client in Oakville, ON to recruit for a TEMP to PERM opportunity of a Scheduler and Installation Coordinator.</p><p>Role: Scheduler and Installation Coordinator</p><p>Location: Oakville, ON</p><p>Monday to Friday onsite</p><p>Responsibilities</p><ol><li><p>Provide exceptional customer service</p></li><li><p>Ability to find solutions to problems in collaboration with others</p></li><li><p>Coordinate and schedule service and/or installation dates of U.S. machines with customers, product support techs, service managers, sales, spare parts and logistics</p></li><li><p>Coordinate to our customers their service status in a timely manner with empathy and compassion, provide daily updates per telephone.</p></li><li><p>Ensure all necessary resources are available at the right place at the right time (technician, tools etc.)</p></li><li><p>Responsible for regional installation Synchro board for service region</p></li><li><p>Maintain regions KPI's of Synchro installation times, customer satisfaction rates, response times to customer, etc.</p></li><li><p>Close collaboration with product centers, engineering and all different process owners in technical service</p></li><li><p>Maintain good relations with customers, field service engineers, service managers and other personnel</p></li><li><p>Help Regional Service Managers evaluate field service engineers technical and soft skills for accurate assignments and for entry into a skills matrix</p></li><li><p>Coordinate daily with Regional Service Managers the location of field service and installation engineers</p></li><li><p>10% of travel based on training and customer needs</p></li></ol><p>Requirements:</p><ul><li>3-4 years of scheduling or coordination</li><li>Understanding or educational background in electrical or mechanical</li><li>Excellent communication skills</li></ul><p>What's In It For You</p><ul><li>Weekly pay cheque</li><li>Paid vacation pay and statutory holidays</li><li>Hundreds of free training courses through our Kelly Learning Center that you can access from home 24/7</li><li>Competitive Wage</li><li>Temp to perm opportunity</li></ul><p>If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further and<br>apply today</p><p><em>Why Kelly?</em></p><p><em>As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.</em></p><p><em>About Kelly</em></p><p><em>At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.</em></p><p><em>Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.</em></p>