Technical Service Associate

Job Description

Overview

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is Seeking a Technical Service Associate to join our growing team in Markham, Ontario.

Achieve client satisfaction by providing technical support to the account management team and other members of the department to drive the delivery of exceptional customer service.

Responsibilities

• Responsible for the day-to-day administrative tasks dedicated to a book of business, including but not limited to reviewing policies, billing notices, processing policies/endorsements, invoicing, issuance of certificates of insurance, and auto ID cards.
• Build courteous and successful relationships with team, vendors and carriers to improve client retention.
• Assist in the renewal process for all assigned clients as directed; including ordering updated loss information, obtaining updated information, documenting renewal applications, and preparing marketing materials and binders.
• Record renewal, sales, and insurance operations compliance documents into the agency management database, as directed.
• Follow brokerage guidelines, policies and procedures.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.
• All other duties as assigned.

Skills & Experience to Be Successful

• 1+ years’ experience in the insurance industry, or a related field.
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point. Able to create, edit, and merge letters, spreadsheets, labels, etc.
• Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, etc.)
• College Degree in a business-related field. (preferred)
• Willingness to obtain RIBO license (preferred)

The Power to Be Yourself

We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.