Bilingual Call Centre Representative (French)

Job Description

<p>Our client, a large national call center is seeking bilingual (French/English) candidates to join their Toronto team. The representative will process email and phone inquiries relating to building maintenance, as well as other specialized services.</p><p><br></p><p><strong> Candidates for this role must be available to rotate through shifts, including weekends and holidays, as the call center operates on a 24/7/365 schedule. </strong></p><p><br></p><p>Requirements for the role:</p><ul><li><strong>Bilingual; strong communication skills in both French and English, oral and written. </strong></li><li>1 year of customer service experience.</li><li>Minimum of 40 wpm typing speed.</li><li>Demonstrated proficiency with Microsoft Office applications; Outlook, Word, and Excel.</li><li>Sound problem solving abilities and sound judgment.</li><li>Outstanding organizational skills including the ability to maintain an effective balance between multiple and competing priorities.</li><li>Possesses strong interpersonal skills, team player.</li><li>Handle the flow of calls each day independently.</li><li>Receive, record, and handle requests, complaints, inquiries and communications from stakeholders.</li><li>Provide effective customer service to clients, through oral and written communication.</li><li>Professionally handle and resolve complex, and challenging client complaint issues.</li><li>Liaise with internal departments, and other relevant stakeholders to resolve client inquiries.</li><li>Demonstrate consistent adherence to organizational Best Practices.</li></ul><p><br></p><p>Thanks in advance to all the applicants!</p>