Business Development Manager

Job Description

Job Description

Job Description

Salary:

Business Development Manager

The Business Development Manager (BDM) is responsible for driving new monthly recurring revenue (MRR) by generating, qualifying, and closing net-new business for our Managed Services Provider (MSP). This role requires high outbound activity, including cold calling, door knocking, in-person visits, and local market engagement. The BDM focuses on building a predictable pipeline of SMB and mid-market clients and positioning our IT, cybersecurity, and cloud solutions to meet their business needs.

Key Focus Areas

• New MRR Generation: Primary objective is to secure new monthly recurring revenue for managed services and cybersecurity offerings.
• Outbound Prospecting: Cold calling, door knocking, emails, social outreach, and community engagement.
• Pipeline Development: Build and manage a consistent flow of qualified leads.
• Local Business Penetration: Regular visits to nearby SMBs, participation in community events, and in-person relationship building.
• Solution Positioning: Deliver clear value propositions for managed IT, M365, cybersecurity, cloud, and BCDR services.
• Collaboration: Work with technical teams to prepare scopes, quotes, and proposals.
• Activity Metrics: Achieve and exceed daily/weekly outreach KPIs.
• Full Sales Cycle: From outreach discovery proposal negotiation close.
• CRM Accuracy: Maintain clean, accurate, and up-to-date CRM data.
• Competitive Awareness: Stay informed on local MSP competition and market trends.

Full Responsibilities

Outbound Sales & Prospecting

• Conduct a high volume of daily cold calls to targeted SMB and mid-market prospects.
• Perform in-person visits and door knocking to generate new local leads.
• Build outreach lists and execute multi-touch prospecting sequences (calls, emails, LinkedIn, drop-ins).
• Attend networking events, business associations, chambers of commerce, and local meetups to identify prospects.

Pipeline & Opportunity Management

• Create, manage, and maintain a robust pipeline aligned to MRR targets.
• Qualify leads to understand IT pain points, current providers, and business requirements.
• Schedule discovery meetings and coordinate technical assessments when required.
• Track all activities, opportunities, and communications within the CRM.

Sales Cycle Ownership

• Lead the full sales process from initial contact to closed-won.
• Conduct discovery calls, onsite meetings, and solution presentations.
• Work with internal engineers or vCIO to build accurate scopes of work and proposals.
• Deliver quotes, negotiate pricing, and secure signed agreements.
• Ensure smooth handoff to onboarding/operations teams.

Reporting & KPIs

• Meet or exceed weekly outreach metrics (calls, emails, door knocks, meetings).
• Hit quarterly and annual MRR targets for net-new business.
• Forecast pipeline accurately and report on progress regularly.
• Maintain high proposal-to-close rates through consistent follow-up and communication.