Dental Treatment Coordinator / Team Lead
Job Description
Job Description
Job Description
About Us
We are a progressive, patient-focused dental clinic that values teamwork, efficiency, and excellent patient care. Our ideal candidate is already working as a Treatment Coordinator or Senior Administrator in a dental office and is ready to take on a team leadership role while still staying actively involved in front-line operations.
This is not just a management position — it’s a role for someone who enjoys working closely with patients, coordinating treatment plans, supporting the dental team, and leading by example.
Key ResponsibilitiesPresent and explain treatment plans to patients, including insurance coverage and financing options.
Act as the primary point of contact for patient inquiries related to care and scheduling.
Support front desk operations: scheduling, confirmations, billing, and insurance submissions.
Mentor and support administrative team members, ensuring smooth daily operations.
Use Tracker software to manage patient records, treatment plans, and scheduling.
Monitor and improve case acceptance by guiding patients through treatment decisions.
Assist Dentists with workflow optimization and team coordination.
Minimum 2–3 years of experience as a Treatment Coordinator, Senior Receptionist, or Lead Admin in a dental office.
Proficiency with Tracker dental software (mandatory).
Strong knowledge of dental billing, insurance claims, and ODA fee guide (IFHP, CDCP knowledge an asset).
Excellent communication and case presentation skills.
Proven ability to support and guide a team.
Positive, professional attitude with a focus on patient experience.
If you are already excelling as a Treatment Coordinator or Senior Dental Administrator and are ready to step into a Team Lead role, we’d love to hear from you. Please submit your resume and cover letter via Indeed.
How to Apply
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Frequently Asked Questions
Who is hiring?▼
This role is with MHMI in Ottawa.
Is this a remote position?▼
This appears to be an on-site role in Ottawa.
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What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.